Technical Account Manager (Wire Rod)

Job information Technical Account Manager (Wire Rod) from the Company British Steel, this latest Technical Account Manager (Wire Rod) job vacancy is located in the city Scunthorpe. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Military field have been opened and published up to the specified time.

Job Description : Job detailsDate posted

02/06

Application closing date

30/06

Location

Scunthorpe

SalaryPackageContractual hours

36.5

Basis

Full time

Job description Role - Technical Account Manager (Wire Rod) Location - Scunthorpe, North Lincolnshire, DN16 1XA Grade - D Pattern of Work - 36.5 hours, days What you need to know about the role Here in the Scunthorpe Rod Mill we pride ourselves on our relationship with our customers and going above and beyond to ensure our customers receive the best service and support. As a Technical Account Manager, you will act as the primary technical contact for a dedicated region for all customer technical communications, with a key focus on offering product support, technical guidance and knowledge, as well as support with new product development. Working in a customer focused environment you will build a strong metallurgical and processing knowledge of our diverse product range in demanding markets that require a quality focused mindset, and an ability to represent the voice of the customer to the rest of our organisation. This role sits in an exciting position between many different functions, collaborating between our customers, the sales commercial team, mill operations and the wider business technical team (inc R&D) you will build strong and lasting relationships ensuring good communication and delivering solutions to build positive customer satisfaction. Receiving customer enquiries regarding existing and new products, you will translate and understand processing requirements and product applications for our business teams and mill operations. Responding to NPD or customer queries, including evolution of products or complaints of previous supply, you will be working with Operations colleagues to implement improvement activities or corrective and preventative actions. Alongside the core responsibilities of your given customer base, you will also be required to support the activities of the team, including day-to-day tasks such as quality management. The ideal candidate will be tenacious and be able to challenge, question, and refine our processes through continuous improvement. As a representative of the business, regularly liaising with clients directly, the role requires a responsive and empathetic approach. The Technical Account Manager will visit customers, prepare technical information and update the customer of any relevant product and process updates. National and international travel required as part of the role. A full driving license is also required. What we need to know about you Ideally educated to degree level or equivalent in a Science or Materials-based subject, although exceptional experience will be considered.

• Experience in a customer facing, scientific or materials environment
• Excellent interpersonal skills and an ability to form rapport at all levels in the business.
• The ability to analyse and present data to inform decision making.
• An ability to challenge the effectiveness of processes and drive change in an organisation.

Other experience that is desirable in this role:

• Experience in the Wire Rod or Steel Industry, particularly customer facing
• Knowledge of continuous improvement techniques / Six Sigma
• Knowledge of metallurgical testing methods and standards.
• Awareness/Experience of IATF 16949 principles and core tools, such as PPAP, APQP, FMEA and SPC

What we can offer you We know our employees are our greatest asset and alongside the great benefits packages we offer, we continue to invest in their careers by providing a huge range of training and development opportunities. Whatever your stage in life, you'll find a range of benefits to complement your work-life balance. The benefits you'll enjoy include:

• Defined contribution company pension scheme
• 27 personal annual leave days + statutory bank holidays
• Life Assurance
• A comprehensive Company sick pay scheme
• Health Cash Plan via our partnership with Simply health
• Employee Assistance Programme
• Standby and call-out payments
• Family friendly benefits including enhanced maternity, paternity, and adoption leave.

What you need to know about us British Steel is a leading European steel manufacturer, supplying premium long products around the world. We take great pride in our history and heritage. Not many companies can claim to have generations of families dedicating their working lives to one company, one industry. Steel gets into your blood, and this drives the passion of our people. And these 2 values deliver our third value of performance - making the products our customers want now and in the future. British Steel has a bright future and we want you to be part of it. British Steel is an armed forces friendly company, and we actively encourage applications from ex-Armed Forces Personnel, Reservists, Armed Forces Veterans and military spouses/partners. For more information about us and our journey please visit - How to apply Internal candidates please apply for this role by logging in to your ESS account. External candidates can apply by clicking on the ‘apply online' button.