Payment Processing Specialist

Job information Payment Processing Specialist from the Company Metro Bank PLC, this latest Payment Processing Specialist job vacancy is located in the city Hybrid work in London. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Specialist field have been opened and published up to the specified time.

Job Description :

Team

Location Holborn Office

County Central London

Ref # 23145

Closing Date 06-Jun

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

What you will do:

• Input and authorize payment instructions on various platforms (e.g., T24/SWIFT), including SWIFT, CHAPS, SEPA, BULK and Faster Payments.
• Conduct security call backs with customers to verify payment instructions and identity.
• Monitor/authorise online banking transactions, investigate, and resolve any discrepancies.
• Ensure adherence to network rules, deadlines, and guidelines for each payment method.
• Perform comprehensive reconciliations of payment data, including transaction amounts, beneficiary details, account numbers, and related information, to ensure accuracy and completeness.
• Support Lead Specialists/SMEs and Team Leaders for any loss management and inquiries in a timely manner, collaborating with internal and external stakeholders as required.
• Assist customers with any payment related issues/questions, investigate and resolve with ensuring professionally handle.
• Handle internal calls (EPT & Card Operations lines) and investigate and resolve complaints (EODs).
• Provide accurate and timely information on payment processes, procedures, and policies.
• Collaborate with other team members to ensure quick and effective issue resolution.
• Provide clear and concise explanations of card transactions and address customer inquiries and concerns related to card payments promptly and professionally.
• Facilitate the issuance of cheques, ensuring compliance with bank policies.
• Collaborate with the Lead Payment Specialist in to develop training materials and resources for the Payments Team.
• Contribute to process improvement initiatives by identifying areas for optimisation and suggesting innovative solutions.
• Maintain a comprehensive understanding of UK payment regulations (FCA), guidelines, and industry best practices, ensuring strict adherence to regulatory requirements such as Payment Services Regulations (PSRs), Anti-Money Laundering (AML) and Sanction regulations, and Data Protection Act.
• Understand the effective controls and procedures to mitigate payment-related risks, including fraud prevention and detection measures for domestic and global payments.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. What you will need:

• Knowledge of UK payment processing regulations, payment schemes (Faster Payments, BACS, CHAPS), and related industry standards.
• Familiarity with financial messaging standards and protocols (e.g., SWIFT) and knowledge of payment.
• Proficiency in using payment platforms (CRM, T24), with experience in handling various payment file formats (e.g., SWIFT messaging, SEPA, XML format).

Our promise to you

• We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role!
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!