Customer Service Admin Support

Job information Customer Service Admin Support from the Company ProCook, this latest Customer Service Admin Support job vacancy is located in the city Gloucester. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Marketing field have been opened and published up to the specified time.

Job Description :

Description

This is 12 month Maternity cover contract Working within the Customer Service Team as a Customer Service Advisor your role will be to provide an outstanding level of Customer Service to all our customers.

Key Responsibilities

• Always be a positive brand representative for ProCook.
• Capture Customer feedback about products and report any manufacturing defects to the Team Leader following the fault reporting process.
• Liaise with couriers where necessary to ensure successful delivery of our goods.
• Respond to product-related questions from Customers.
• Protecting customer information, including sensitive financial information, in accordance with Company Policy.

Skills, Knowledge and Expertise

• Provide an outstanding level of customer service.
• Demonstrate excellent written and verbal communication.
• IT literate, specifically Microsoft Outlook and awareness of full MS Office suite, with good numeracy skills.
• Able to always maintain a positive and enthusiastic attitude.
• Organised, with the ability to manage multiple concurrent tasks.
• Able to work as part of a team supporting colleagues and promoting excellent team spirit.
• Ability to prioritise workflow to meet deadlines.

Behaviours-

• Adopt a helpful and flexible attitude.
• Demonstrate a positive attitude to change.
• Reliable, trustworthy and can use your own initiative without supervision but also correctly just when you need support.

Working Mon - Friday 9am - 5pm Hybrid - 3 days office based after initial training period

About ProCook

ProCook is the UK's fastest growing quality cookware brand. We design beautiful, high spec cookware, kitchen knives, tableware and kitchen accessories, saving our customers up to 50% compared to other leading brands. We take great pride in going the extra mile to ensure our exclusive products are second to none. We're a multichannel retailer currently trading via 60 stores across the UK and a hugely successful eCommerce site. The company continues to grow and improve thanks to a dedicated, loyal and happy team of staff. We are rightfully proud of our exceptional team who enable us to reach our goals - from creatives to developers, operational staff to front-line retail & call centre teams, we are committed to attracting and retaining the best talent. By joining ProCook you'll have a great opportunity to make a real contribution to this dynamic, forward-thinking business. It's a lively, challenging organisation where everyone's input counts. We've created an environment that is conducive to collaboration, making ProCook a great place to work. Our new, purpose-built Store Support Centre in the beautiful county of Gloucestershire boasts a free on-site gym, a fantastic subsidised restaurant, secure cycle storage and a social committee that organises regular events. We're situated right next to the M5 between Bristol and Cheltenham, so Store Support Centre is easy to reach from a large catchment area. ProCook is proud to be certified as a B Corp™, joining a select but growing group of companies committed to using business as a force for good.