Community Receptionist

Job information Community Receptionist from the Company Business LaunchPad, this latest Community Receptionist job vacancy is located in the city London. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Description :

Position Title: Community ReceptionistReporting To: Head of People and HRSalary:£24,000-£26,000 (depending on experience)Location: SW17 9SHTerm: 12-month FTCContract: Full-timeClosing Date: 26/08

Job Summary:

The Receptionist at Tooting Works serves as the primary point of contact for clients, visitors, and tenants. This role requires exceptional customer service, communication, and organisational skills. Responsibilities include greeting visitors, managing calls, handling enquiries, and performing administrative tasks related to tenant liaison, operations support, and facility support. The Receptionist will collaborate with other teams to ensure smooth operations, requiring attention to detail, proactive problem-solving, and multitasking abilities. The ideal candidate will foster a positive atmosphere and contribute to the effective functioning of Tooting Works and its community.

About Us:

Tooting Works is a business centre and community hub in Tooting Broadway, offering office space, co-working, event space, and more. For over 30 years, we have been providing affordable office space and supporting local businesses and organisations to grow. Visit for more information.

Business Launchpad, a registered charity operating on-site, provides support and training for young entrepreneurs aged 16-30 from across London. Visit for more information.

Key Responsibilities:

Meet & Greet:

• Serve as the first point of contact for all clients, tenants, and visitors, ensuring a warm and professional welcome.
• Promptly address all enquiries and notify relevant parties of visitor arrivals.
• Professionally manage incoming phone calls, ensuring prompt redirection to the appropriate department or individual.
• Maintain a log of visitor arrivals and departures for security and health and safety purposes.
• Coordinate with the community and marketing teams to display up-to-date information on the reception TV.

Tenant Administration and Operations:

• Maintain positive relationships with tenants through effective communication and liaison.
• Assist in coordinating tenant moves, including key, fob, post box, and parking permit management.
• Facilitate unit tours and handle tenant documentation in collaboration with the operations team.
• Administer parking permits, ensuring compliance with procedures and proper documentation.
• Manage the receipt, sorting, distribution, and dispatch of mail daily.
• Oversee the Virtual Tenancy services, managing agreements, onboarding, and administrative tasks.
• Support the community team with events preparation and administrative duties.
• Handle enquiries via the Hello@tootingworks email and direct them to the appropriate department.

Communications:

• Maintain regular communication with the operations and maintenance teams.
• Assist with fire drills and inform the maintenance team of contractor visits.
• Keep tenant directories, Outlook calendars, and notice boards updated.
• Address tenant requests and complaints promptly and professionally.
• Develop a good understanding of additional services offered, such as office upgrades, and provide information to tenants and the community accordingly.
• Assist in drafting and distributing newsletters and announcements.

Meeting Room Management:

• Manage meeting room bookings using Nexudus software, ensuring accurate scheduling and setup.
• Coordinate with the maintenance team to ensure meeting rooms are prepared and troubleshoot any issues.
• Conduct regular checks to maintain the neatness and readiness of meeting rooms.

General Administration:

• Buy office supplies
• Ensure the reception area is neat and organised.
• Report any maintenance issues, such as unemptied bins, to the appropriate team.
• Assist in organising and coordinating events or special projects as needed.

Net 2 ( door access System) Management:

• Daily monitoring of the Net 2 system to ensure proper access control.
• Update and manage tenant fobs, ensuring correct access based on tenant needs and permissions.

Qualifications/Skills:

• A levels or relevant work experience
• Excellent customer service skills
• Excellent phone manner
• Strong verbal and written communication skills
• Organisation and time management skills
• Problem-solving skills
• High attention to detail
• Multitasking abilities

About Rewards:

- 25 days' annual leave plus bank holidays

- Personal annual training budget

- Employee assistance programme including counselling.

- Regular team socials throughout the year

- Generous sick pay allowance following probation.

- General eye test

- Well-being day (1 day per year)

- Volunteer day (1 day per year)

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Pre-employment Checks

Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check
• Receipt of two satisfactory references
• Proof of eligibility to work in the UK.

Please email your CV to with a cover letter stating why you are interested in this role.

Please be aware that this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Equal Opportunities Statement

We are an equal opportunity employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to their individual background or circumstances.

Job Types: Full-time, Fixed term contractContract length: 12 months

Pay: £24,000.00-£26,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer service: 1 year (required)
• Administrative experience: 1 year (required)

Language:

• English (required)

Work Location: In person

Application deadline: 26/08