Job Description:

Job information Customer Lead from the Company Cobalt Housing, this latest Customer Lead job vacancy is located in the city Liverpool located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Customer field have been opened and published up to the specified time.

Job Responsibility:

Latest Opportunities

We are passionate about building thriving communities where people are proud to live and can be their best. It's an exciting time to be joining us as we continue our journey as an independent landlord.

If you are the kind of person who is hard working and passionate about making a difference to our customers then we would love to hear from you.

Benefits & Rewards of working at Cobalt

If you have any issues accessing the links please call: 0330 303 2222 or email: info@cobalthousing.org.uk

If you require extra support accessing the application due to a disability/impairment or circumstance please call 0330 303 2222.

Cobalt Housing is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Job title:Customer Lead

Salary:£36,410.81

Contract:Permanent & Full-Time

Location:Lower House Lane, Liverpool, L11 2SF

About the role

This role is a support to the Neighbourhood Manager in leading the customer relationship function within the wider Neighbourhood team, managing employees and processes within the team; and achieving KPI's which will include customer satisfaction, arrears and void management.

Role Summary

The Customer Lead will oversee the Customer Relationship/Neighbourhood Officers in a specific geographical area to support the delivery of standard housing management functions, including allocations, arrears, void management, estate management, customer/resident involvement, lettings, and other customer interactions.

The Customer Lead will be responsible for ensuring that targets and objectives are met. They will work with the Neighbourhood Manager and the Income and ASB (anti-social behaviour) specialist officers to identify and address neighbourhood and customer priorities and ensure that their team is motivated and supported.

The Customer Lead will actively maintain effective working relationships across the business and support the development of both internal and external relationships, particularly leading and nurturing our resident involvement initiatives in each locality and across the organisation.

To view the full recruitment pack please follow the link here

In return, Cobalt Housing offers 28 working days per annum (based on a 5-day working week) plus bank holidays, plus 3 additional days for Christmas shutdown, up to 5 additional holidays added with length of service. Furthermore, you will have the option to join the company pension scheme, be entitled to occupational sick pay, enhanced maternity/paternity leave, gym allowance (up to £20 per month), cycle-to-work scheme, childcare allowance, and training/development opportunities. For more details on Cobalt's benefits, please see our website: https://cobalthousing.org.uk/working-with-us/rewards-and-benefits/

Cobalt Housing has a 35 hour standard working week Monday to Friday, 09:00 - 17:00, and we are currently in the middle of looking at a more hybrid and flexible way of working, as we realise that work/life balance has never been so important.

Cobalt Housing is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

The closing date for this role is 20th June 2024. We reserve the right to close this vacancy early if we receive a sufficient number and quality of applications.

To apply for this role, please email a copy of your up to date CV, alongside a Covering Letter stating where you saw the role advertised to recruitment@cobalthousing.org.uk

Keywords : Liverpool jobs

Closed Date : 2024-12-18