Customer Service Advisor (Drivetech)

Job information Customer Service Advisor (Drivetech) from the Company The AA, this latest Customer Service Advisor (Drivetech) job vacancy is located in the city Basingstoke. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Marketing field have been opened and published up to the specified time.

Job Description :

This is the job

Job Title: Customer Service Advisor (Drivetech)

Location: Basingstoke (Hybrid working, requirement to be in the office 2 days a week)

Salary:£22,322

Contract: Full time – permanent, 36.25 hours per week

Hours: Shifts between Monday to Friday 7.30am-6:15pm, Weekends 8am-3pm

Do you get a kick out of solving problems?

Are you energized by speaking to customers?

Well then, we just might make your day!

You’ll become an expert in our police referred courses and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right outcome every time. You’ll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you’ll be part of a team who set the tone for what our customers can expect from Drivetech and the AA. Some of the calls you deal with could be more complex or involve frustrated or vulnerable customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.

Drivetech is a UK leader in the delivery of police-referred driver offender course, with improvements in road safety and people safety at it’s core. We help our delegates to make better, and safer driving decisions.

Apply now to unleash your potential!

What will I be doing?

• Interacting with delegates, and colleagues by phone and email, and applying logic to assess the best course of action.
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
• Pushing for better by using resources, tools and systems available to offer the best customer service.
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!

We’re looking for someone to become:

• A problem solver: you’ll understand incoming information and make logical decisions quickly and efficiently
• An explorer: you’ll need be curious and inquisitive; learning new information and applying it quickly
• A self-starter: you’ll be proactive taking pride and ownership in your work
• A composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively

Additional Information

Here’s what we offer you:

• The opportunity to join and learn within a team that’s as driven as they are supportive
• 25 days annual leave
• Free breakdown membership
• Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
• Discounts on AA products including car and home insurance
• Access to employee inclusivity awareness networks
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
• Worksave pension scheme with up to 7% employer contribution

Plus, so much more!

The Recruitment Process

No CV, no problem!

We believe that you can be a great fit for this job based on your behaviours and natural abilities, rather than your past experience, so you don’t need to submit a CV with your application. Instead, simply complete our application form and you’ll be sent a series of games that will identify your natural strengths and preferences and will determine your suitability for the role. In return, we’ll automatically provide you with some valuable feedback.

Your interview

If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.

Onboarding

Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

Training and going live on the phones!

From the first day of your journey at Drivetech, we’re here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you’ll support our customers in a fun, collaborative and engaging learning environment. You’ll then progress, where you’ll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems.