Senior Service Management Consultant (ITSM)

Job information Senior Service Management Consultant (ITSM) from the Company i3Works, this latest Senior Service Management Consultant (ITSM) job vacancy is located in the city Bristol. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Leadership field have been opened and published up to the specified time.

Job Description :

£42,000-£65,000+ Depending on experience. Here at i3Works we have a new and exciting opportunity for an experienced ITSM consultant to come and join our IT Service Management team. Overview

The IT Senior Service Management Consultant will have a proven track record within the ITSM field. The successful candidate will not only be able to advocate ITSM principles strongly and effectively but will also be responsible for the operations of the offered service in a live environment. You will play an integral role within the IT Service Management team and will be key in helping to drive i3Works’ ITSM ethos not only within the client space but also to ensure growth of this business area within the company.

Ideal candidates will possess ITIL certification and have experience implementing ITSM policy, procedure and process from across the Service Lifecyle. With significant consultancy experience you should be an excellent communicator and capable of working in high pressure, challenging environments.

Our Vision

i3Works has a vision to be a dynamic P3M and Digital consultancy that our colleagues love working for, and our clients love working with. Our company has grown rapidly as a business, with new service lines evolving and teams that bring fresh skills, mindsets and perspectives. In order to be a trusted leader in the public and private sectors, loved by all colleagues and clients alike, we unite and celebrate are company-wide values, principles and culture here for you to explore. You can learn more about our key principles and culture in the ‘About Us’ tab.

We Invest in Our People

Our expert and innovative directors are highly-regarded management consultants in their own right. They provide the strategic guidance for our company, drive us forward, and set the standards to which the rest of the team aspire. All are equally at ease with providing inspirational leadership for multi-billion-pound national programmes as they are having a cuppa and a welcoming chat with our newest employees. They bring the open, approachable, and honest culture to i3Works that has arguably become our greatest strength.

Core Skills:

The below responsibilities are not exhaustive, it is a list of chosen skills which you will need to be able to demonstrate:

• Previous consultancy experience in a similar role
• ITIL Foundation Level qualified
• Demonstrable experience working within an ITSM environment using the ITIL framework
• Demonstrable experience of involvement in Service Management governance
• Demonstrate an understanding of SIAM
• Personal flexibility and agility, with the ability to deal with complexity
• Strong verbal and written communication capabilities with experience at senior management level
• Strong and influential relationship management skills with Senior stakeholders, suppliers, colleagues, and users in pursuit of delivering high quality services whilst maintaining service targets
• Ability to work under pressure and demonstrate resilience to ensure the correct solution is selected with full understanding of the costs, timescales, and risks
• Ability to resolve issues quickly and efficiently.
• Ability to hold Security Clearance

Desirable:

• Defence or Public Sector experience
• High level of IT competence with aptitude for learning new technologies and processes with a focus on ITSM tooling
• Excellent negotiation skills
• Knowledge of ITIL Service transition & Design
• Knowledge of ITIL Continual service improvement lifecycle
• Experience within a SIAM environment
• Experience of bid writing and contract management
• P3M or Project Controls Experience

Job Types: Full-time, Permanent

Base: Hybrid Working and/or at client sites, we currently have roles across Wiltshire, Hampshire and Bristol.

Benefits:

• Private Healthcare/medical cover
• Group life insurance
• Annual bonus scheme (performance dependent)
• 23 days holiday plus bank holidays (increasing by x1 day per each calendar year with the company – rising to a maximum of 30 days + bank holidays)
• Annual leave buy/sell purchase scheme (can purchase up to 5 days per year).
• 5% company pension contribution
• £250.00 donation towards a Grassroots Organisation or Charity.
• Mental Health and General Wellness benefit (2 sessions per calendar month with a maximum value of £60.00 per session)
• Occupational Glasses: i3Works will reimburse a portion of the costs associated with occupational glasses and lenses
• Electric Car Leasing Salary sacrifice scheme
• Cycle to Work Scheme (save 25-39% on a bike and accessories)
• Paid qualifications through the i3Institue for employees at all levels
• Additional paid sick leave cover for COVID-related sickness absences.

Staff referral bonus scheme

Schedule:

• Monday to Friday