Job Description:

Job information CRM Specialist from the Company Michael Kors, this latest CRM Specialist job vacancy is located in the city Hybrid work in London located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this CRM field have been opened and published up to the specified time.

Job Responsibility:

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! "I FEEL really LUCKY to be SURROUNDED by SUCH a GREAT TEAM. I'm not only GRATEFUL that they've HELPED me ACHIEVE my GOALS, but also that I CAN GIVE them a PLACE WHERE THEY can ACHIEVE theirs." - MICHAEL KORS - Michael Kors is always interested in hearing from talented, globally minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then #korscareers would love to hear from you! We have an exciting opportunity for a CRM Specialist in our London office. Who You Are: You are reliable, self-motivated, and have strong analytical and strategic skills. You thrive in a rapidly changing environment, are fashion-curious, and capable of multi-tasking and prioritizing in a demanding environment. You have a passion for attracting and retaining customers through a combination of technology and content, enhancing the user experience. What You'll Do:

• Support the CRM Manager in planning and executing the delivery of data capture initiatives (online and in-store) for EMEA markets across online and offline channels.
• Support the CRM Manager to improve customer retention by managing and optimising customer lifecycle programs across multiple markets and touchpoints.
• Support the CRM Manager to implement new and optimize existing customer journey strategies, working closely with the Customer Analytics team and external agencies to leverage learnings, insights, and behavioural opportunities.
• Map, test and monitor customer journeys, ensuring data accuracy and up-time, proactively addressing any technical issues.
• Preparing customer data used in marketing (email, Facebook, Google, clientelling etc) making sure it is accurate with all marketing preference flags applied correctly.
• You will be a subject matter expert on leveraging customer data for activations and maintain a strong understanding of data capabilities and infrastructure.
• Monitoring and reporting on key KPI's on a weekly and monthly basis. Sharing test results and leveraging stakeholder input to improve the customer experience and drive optimization.
• Proactively communicate with stakeholders to deliver projects and ensure workloads & deadlines are managed efficiently.
• Support stores in the implementation of the clienteling strategy, tools and processes, including CRM best practices (including GDPR)
• Diagnosing issues arising from projects, working with UAT to triage issues and tickets in a timely manner.
• Cultivate and maintain strong relationships with teams across the business with our global teams.

You'll need to have:

• Experience in a similar role.
• Analytical mindset with knowledge of customer segmentation & targeting for personalization
• A proactive approach
• Strategical thinking
• Strong written and verbal communication skills, able to communicate technical issues to stakeholders
• Excel knowledge
• Experience with Amperity, ActionIQ or other Customer Data Platforms.
• Experience of working with Email and CRM platforms

We'd love to see:

• Numerate and analytical skills
• Ability to manage projects, organise and prioritise
• Experience with consumer journeys and marketing campaigns
• Ability to work in a fast-paced, self-starter environment
• Ability to manage multiple work streams simultaneously
• Highly adaptable approach, ability to work with multiple teams across different time zones

MK Perks: When you join our business, we want you to feel like a valued member of the team from Day 1. To make your journey enriching with us, we offer -

• Cross-brand Discount
• Exclusive Employee Sales
• Paid Parental Leave
• Generous Holiday Schedule and Vacation Days
• Summer Fridays
• Hybrid working (3 days a week in the office)
• Flexible working hours
• Thrive Wellness Program
• LifeWorks Employee Assistance Program
• Pension Contribution
• Season Loan Tickets
• Enhanced Maternity and Paternity Pay
• Private Health and Dental
• Gym Discounts

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

Keywords : London jobs

Closed Date : 2024-12-20