Customer Support Representative Fixed Term

Job information Customer Support Representative Fixed Term from the Company tesa, this latest Customer Support Representative Fixed Term job vacancy is located in the city Hybrid work in Milton Keynes. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Marketing field have been opened and published up to the specified time.

• Perform order to fulfilment activities in compliance to services levels according to the customer segmentation (Operational Service Packages) of assigned customers

• Handle daily activities and communication in the order to invoice cycle, including digital and manual order processing, backorder management, creation of credit/debit notes, returns and
• replacements, and other tasks ad hoc tasks
• Handle and follow up on customer claims
• Process transactions and maintain information on customer platforms (only order to invoice)
• Process general customer inquiries via phone and e-mail regarding company, products, prices and delivery fulfilment
• Monitor SAP order to fulfilment pipeline (blocked/open orders) on a daily basis
• Collect and document customer scorecards and notify the organization in case of follow-up topics
• Collaborate with cross-functional teams, including supply chain, and finance, to ensure smooth order processing and timely delivery
• Actively generate and implement ideas for internal process optimization and towards the customers (First Time Right Methodology)
• This will be a fixed term contract for up to 1 year.

University degree or equivalent knowledge in the field of Business Administration, Supply

Chain Management (SCM)

• Very good written and spoken English skills (B2 level or higher)

• One or more local languages required in the assigned geography

• 2+ years of relevant professional experience in an international, matrix-organized company

• Experience in Customer Service/other direct customer facing roles is a plus

• Strong SAP skills including EDI as well as CRM (MS Dynamics)

• Strong service and excellent customer-oriented communication and problem-solving skills

• Enjoying a variety of administrative tasks

• Extremely flexible, self-organized and able to work under pressure

• Team player with a reliable and structured working style