Community Nursing Administrator

Job information Community Nursing Administrator from the Company St Peter's Hospice, this latest Community Nursing Administrator job vacancy is located in the city Bristol BS. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Description :

Job Purpose To support the community nursing teams with all aspects of administrative duties. This includes processing referrals, managing appointments, and providing information to patients, carers and clinicians as required. Working mostly Monday Friday but with the flexibility to cover leave at weekends and bank holidays Key Relationships All staff in Access, CNS, and Hospice at Home Teams Patients, families, and carers Community Nursing Lead Administrator Service Delivery Manager Head of Community Nursing Other external and internal MDT teams who the teams work alongside. Information Services Analyst Data Analyst Communication Excellent communication skills, written and verbal, with a wide range of people, including outside agencies, sometimes requiring tact and persuasive skills where there may be barriers to understanding. To manage telephone enquiries with patients and carers providing non-clinical advice or information to patients and carers. Take personal details from people and upload onto the electronic patient record system (EMIS). Exercise judgement when dealing with patient inquires, analyse, and resolve non-clinical patient problems Support distressed patients and carers in a supportive and empathetic manner. To contact patients and carers to arrange, reschedule and cancel appointments Provide and receive routine and complicated information, including dealing with enquiries from external health professionals. This may include sensitive information. Work within a multi-disciplinary environment ensuring that communication with other team members is effective. To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items. Type patient reports/correspondence/e-mails as required. Personal Development Seek feedback from others to help identify own development needs Evaluate effectiveness of own learning / development opportunities Identify own development needs Offers support and feedback to others to develop and work effectively Health Safety and Security Work in a way that complies with legislation and Hospice policy and procedures Report actual or potential problems that may put health, safety or security at risk and suggest solutions Support and challenge others in maintaining health, safety, and security at work Quality and Service Improvement Works within the limits of own competence and gets help and advice where needed. Identify new ways of working to improve the service. Work with the team to ensure that appropriate systems and processes are developed and maintained to ensure the team functions effectively Have a good understanding of information governance and use this to support others to ensure this guidance is followed. Meet deadlines, collate data, and maintain standards relating to administrative processes. Prioritise workload with consideration to issues arising and responding to shifting priorities appropriately. Work to support the team and be counted on when people ask for help or support. Organise meetings, take, transcribe, and distribute minutes as required. Prepare reports and a range of complex information in a range of formats. Manage resources used by the teams Write and update rotas Equality and diversity Challenge bias, prejudice, and intolerance Awareness of impact of own behaviour on others