Supporter Care Administrator

Job information Supporter Care Administrator from the Company ellenor, this latest Supporter Care Administrator job vacancy is located in the city Gravesend DA HQ. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Administration field have been opened and published up to the specified time.

Supporter Care Administrator

Salary: £24,215 - £25,203 (depending on experience and hours per week)

Hours: 26 - 37.5 hours avaliable per week ( Please state on your application what hours you would like to apply for)

Location: Gravesend DA11 7HQ

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

Are you friendly, approachable, and detail-oriented? If so, we'd love for you to join our Fundraising Team at ellenor!

As a Supporter Care Administrator, you'll be a key part of our mission, helping our community raise vital funds for ellenor. We're looking for a proactive problem solver with strong attention to detail—someone who thrives working with data and is confident using Microsoft Excel.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

If you're ready to embark on a challenging yet rewarding journey in a dynamic and supportive environment, we encourage you to apply today!

Key Responsibilities of the role include:

Serving as the first point of call for supporter inquiries through phone, post, or email.

• Importing and accurately recording data from multiple sources.
• Collaborating within a team to manage the weekly lottery and ad hoc raffle administration.
• Prioritising that our supporters are at the heart of all that we do and ensure they feel valued.

Essential requirements of the role include:

• Strong written English skills, with the ability to compose professional emails and draft thoughtful thank-you letters.
• Exceptional I.T. skills, including advanced proficiency in Excel, Word, Outlook, and technical ability to use databases such as Salesforce, Donorflex, Raiser's Edge, or similar.
• Strong customer service orientation, demonstrated through experience in customer/supporter services and effective communication via phone, post, and email.
• Proven ability to process and check data accurately and consistently, with experience in data entry on a CRM database.
• Ability to quickly pick up new processes and tasks, coupled with the capability to manage a varied workload independently.

This post is subject to UK DBS clearance.

UK Immigration:ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April . We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

How to apply:

Submit a CV and cover letter to , CV's without a cover letter will not be considered. Please make sure you have stated the hours you would like to apply for.

For informal enquiries please contact Rebekah McMorris, Head of Individual Giving on or .

Application deadline: 2 April

Applications will be reviewed on an ongoing basis. Therefore, if you are interested, kindly submit your application at your earliest convenience as the vacancy may close prior to the closing date.

At ellenor, we are committed to acknowledging and celebrating our differences, fostering an inclusive environment for all. Join us in building an outstanding and diverse team dedicated to supporting our patients and their families during one of life's most challenging times.

Job Types: Full-time, Part-time, Permanent

Pay: £24,215.00-£25,203.00 per year

Benefits:

• Additional leave
• Canteen
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Application question(s):

• When submitting your supporting statement, please specify whether you are applying for the part-time or full-time position to ensure we process your application correctly.

Education:

• GCSE or equivalent (preferred)

Experience:

• Data Entry: 2 years (preferred)
• Administrative experience: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 02/04