Job Description:

Job information Customer Operations Executive from the Company Unyfi LTD, this latest Customer Operations Executive job vacancy is located in the city Bristol BS BH located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Marketing field have been opened and published up to the specified time.

Job Responsibility:

About us

Unyfi provides tailored cost management solutions to businesses in three areas; energy procurement, merchant services (card payments) and waste management.

We introduce and offer a better way to source and manage business services. Unyfi exists to support businesses through every step of the procurement process. This means finding the right suppliers, tailored plans and exclusive rates across multiple essential business services. We side with businesses, offering expertise to make procurement a better experience.

Role Summary

The individual will have the opportunity to join an ever growing, close-knit and supportive team and will benefit from a competitive starting salary, a social office and great career progression. Due to recent company growth, an opportunity has arisen for a motivated and ambitious Customer Operations Executive to join our team in central Bristol.

Job description

Key duties include (not limited to):

• Management of on-boarding new clients
• Manage client and supplier relationships effectively including Identify and assess customers' needs to achieve satisfaction. As well as develop strong relationships with customers, connecting with key business executives and stakeholders.
• Be the first point of contact for customers, handling queries and complaints with grace and efficiency, while uphold phone etiquette standards when interacting with internal and external stakeholders
• Scouting opportunities to cross-sell and up-sell new solutions
• Provide administrative support to various departments
• Provide effective management of in our purpose-built in-house CRM system
• Liaising with the sales team to support revenue growth and retention
• Developing and maintaining standard operating procedures for common situations.
• Ad hoc office duties when needed

Essential Skills / Abilities:

• (Preferrable) 1-2 years of experience in waste management industry.
• (key requirement) 1-3 years' experience in operations or customer service
• Excellent verbal and written English communication skills (Minimum IELTS score of 7.00)
• Candidate must be resilient and work well under pressure.
• Must be diligent and detail oriented - “eye for detail”
• Multitasking and Time Management Abilities - able to handle multiple cases and enquiries simultaneously
• Adaptability and Flexibility - is adaptable and flexible to changes in stakeholder requirements and support procedures.
• Upselling and Cross-Selling Skills - an individual who moves beyond simple problem-solving at this level, and able to possess upselling and cross-selling skills to promote additional products and services to customers.

This is a full time, permanent office-based role in Bristol. 37.5 hrs per week.

Office Hours are 9:00 - 17:00

Start date: ASAP

Benefits

• 30 days (plus bank holidays) of annual leave, 32 days of leave once completed 3 years of service
• Company pension plan
• Dental Plan
• Cycle to work scheme
• Personal Development Budget
• Company Life Insurance policy after 1 year of service
• Private Medical Insurance after 1 year of service
• Frequent company trips, meals etc.

Job Type: Full-time

Pay: £24,000.00-£26,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (preferred)

Experience:

• Waste Industry: 1 year (preferred)
• customer service: 1 year (required)

Work Location: In person

Keywords : Bristol jobs
Closed Date : 2025-08-06