IT Support

Job information IT Support from the Company Ian Macleod Distillers, this latest IT Support job vacancy is located in the city Broxburn. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Entry Level field have been opened and published up to the specified time.

Job Description :

Ian Macleod Distillers Ltd ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

–

Setting the scene

We are Ian Macleod Distillers (IMD), a fourth-generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of our portfolio. Crafting Spirits With Passion, is what we do best not only are we producers of exquisite brands, but we are also distributors and suppliers in B2B and B2C channels. We are a brand led, successful family business with our spirits (people and brands) at our very core. Driven by passion, enthusiasm and solid business values, we are now expanding our B2C offering and continuing to invest in each of our brand homes (visitor centres) as our brands continue to evolve and grow.

–

Our new opportunity

We currently have an opportunity for an IT Support role (Help Desk & On-Site) to join the existing team. This is an entry-level role and would suite a recent graduate or someone with technical proficiency supporting in a Windows environment. Excellent customer service is also essential.

As IT Support you will be responsible for providing our internal stakeholders with timely, high quality IT support, finding solutions to problems which arise and ensuring the day-to-day maintenance of our IT systems.

We’re looking for someone with strong organisational and time management skills, the ability to plan and prioritise tasks and who communicates effectively with both technical and non-technical individuals. A positive attitude and good work ethic are a must. While you will be working independently, using your own initiative and taking a proactive approach, you will also be part of a team and therefore effective team working is essential.

The successful candidate is likely to have an HNC or equivalent qualification in an IT related discipline. Ideally, previous experience in a similar role, particularly in the manufacturing industry would be desirable. The role itself is offered on a full-time, permanent basis and will report directly into the Head of IT and Business Systems.

Although the role is mainly site based across two sites in West Lothian (e.g. Russell House and Broxburn Bottlers), we do operate business over multiple sites in Scotland (Broxburn, Edinburgh, Falkirk, North Glasgow and Speyside). It is therefore essential that the successful candidate holds a full UK driving licence to provide contingency support elsewhere on site as required and can provide remote support to other sites as applicable.

Some of the day-to-day activities will include

• Provision of timely support to the business, taking ownership of front-line IT queries and problems
• Recording and updating incidents, problems, questions & tasks in real time and fully documenting solutions
• Liaising with 3rd party IT suppliers where required
• Undertaking root cause analysis to identify and then resolve where applicable, issues with IT equipment
• Proactively recommending the replacement of IT equipment as required
• Setupinstallation of new equipment
• Awareness of security and privacy of networks and computer systems
• Support with project work as required and as directed by IT Support Team Leader
• Maintenance of comms cabinets, WIFI access points (please note, this will occasionally involve working at heights)

Candidates must be able to demonstrate that they currently have the required documents to live and work in the UK.

–

Next steps

If after reading through, you find the prospect of this role exciting, we would love to hear from you!

To apply for this opportunity, click the apply now button to create your own recruitment account with us and submit your application and CV through our recruitment portal.

Please remember that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit! This is your opportunity to make yourself stand out from the crowd!

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

JOB PROFILE

Job Title

IT Support

Department

IT

Function

Finance, IT & Business Analysis

Direct Reports / Reporting Lines

No

ROLE SUMMARY

To provide a high standard of support and maintenance for IMD and BBL IT systems consisting of; telecoms, printer fleet, network, servers and PC’s. This will also include production and warehousing equipment such as scanners, label printers & clock terminals.

As the business operates over multiple sites the ability to provide remote support is essential.

ROLE DESCRIPTION

Responsibilities

Key Day to Day Activities

PlanningOrganising (33%)

• Managing allocated workload
  • Provision of timely support to the business, assisting with front line IT queries and problems
  • Liaising with 3rd party IT suppliers and internal support when required
  • Prioritisation of tasks to support the effective business operations
  • Keeping up to date incident records and fully documenting solutions.

TechnicalProblem Solving (33%)

• Undertaking root cause analysis to identify and then resolve where applicable, issues with IT equipment
  • Appropriate escalation of issues
  • Proactively recommending the replacement of IT equipment
  • Setupinstallation new equipment
  • Ownership of continued professional development
  • Full compliance of security and privacy of networks and computer systems, escalating business risk as appropriate
  • Good attention to detail

Customer ServiceCommunication (33%)

• Providing timely solutions/resolve to any internal IT related queries and problem

• Exhibiting a positive and professional attitude, providing exceptional customer service to all areas of the business through highly developed communication and problem-solving skills

PERSON PROFILE

Skills

Essential

Desirable

• Previous experience working in a similar IT role
• Solid technical knowledge of:
  • Windows 11, Server 2016, 2019 & environments
  • Server applications such as Exchange, Active Dir, file share & security
  • Microsoft 365 applications such as Exchange online, Teams, SharePoint and OneDrive
  • Azure AD management
  • Network switching & VLAN setup
  • Network printer knowledge
  • Business grade telecoms systems
  • Mobile phone management and setup
• Practical experience working with MS Office and related programmes
• Full UK Driver’s License

X

• IT experience within manufacturing environment
• Ability to work at heights
• Previous experience using Tropos (or similar) ERP system

X

Professional Qualifications

Essential

Desirable

• HND in IT related discipline

X

• Further IT qualification

X