Digital Support Apprentice

Job information Digital Support Apprentice from the Company JBC Skills Training Ltd, this latest Digital Support Apprentice job vacancy is located in the city Kettering NN. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Description :

We have an exciting new opportunity for a Customer Service / Digital Support apprentice. This is a fantastic opportunity for a recent school or college leaver who has an enthusiasm and keen interest in starting a career within Customer Service. As part of your role you will be, call handling, utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken. The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity based in Kettering.

Apprenticeship summary

Annual wage

£12,450.00 a year

Working week

8am – 4pm or 9am – 5pm or 10am – 6pm Monday to Friday

Total hours per week: 37.5 hours a week

Expected duration

16 Months

Apprenticeship level

AdvancedLevel 3 (A level)

What will the apprentice be doing?

Key Responsibilities:

• Call handling.
• Directing calls and placing orders on internal systems.
• Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken.
• Handling a Live Chat service, providing customer service as necessary.
• Answering telephone calls and responding to emails.
• Any other administrative duties.
• Assisting in the provision of hardware, shipping, and preparing for dispatch.

The ideal candidate will have excellent written and verbal communication skills and be computer literate. You must have a basic understanding of Microsoft Excel and Word, be able to follow customer briefs and instructions, be able to work to deadlines, strong attention to detail and be able to work well under pressure and as part of a small, hands-on team. Previous customer service experience will be an advantage.

What training will the apprentice take and what qualification will the apprentice get at the end?

This apprenticeship aligns with Register of IT Technicians for Level 3.

• Digital Support Technician Level 3

What is the expected career progression after this apprenticeship?

May lead to a permanent position at the end of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Logical
• Team working
• Creative

Qualifications

• GCSE or equivalent English (Grade A*-C/9-4) essential
• GCSE or equivalent Maths (Grade A*-C/9-4) essential

Things to consider

The ideal candidate will have excellent written and verbal communication skills and be computer literate. You must have a basic understanding of Microsoft Excel and Word, be able to follow customer briefs and instructions, be able to work to deadlines, strong attention to detail and be able to work well under pressure and as part of a small, hands-on team. Previous customer service experience will be an advantage.

About the employer

The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT managed service for all of the above areas.

They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team.

Address

• Kitteon House
• Kettering parkway
• Kettering
• N15 6XW

Training

Training provider

JBC SKILLS TRAINING LIMITED

Apprenticeship standard

Digital support technicianLevel 3 (A level)

Job Types: Full-time, Apprenticeship

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Kettering, NN15 6XW: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Work Location: In person