Customer Services Advisor (Repairs)

Job information Customer Services Advisor (Repairs) from the Company Housing 21, this latest Customer Services Advisor (Repairs) job vacancy is located in the city Oldham. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Marketing field have been opened and published up to the specified time.

Job Description :

Salary £28,574 per annum Location Oldham, Chambers Business Centre This is a permanent, full time vacancy that will close in 12 days at 23:59 BST. The vacancy

Hours: 35 hours per week

Shift Pattern:Monday to Friday between the hours of 8.00am – 5.00pm, 7 hours per day

We are currently looking to recruit a Customer Services Advisor (Repairs) to join our team here at Housing 21.

Within the role you will provide an effective, efficient and responsive customer service to tenants and staff in Oldham PFI.

The successful candidate will be receiving and dealing with repair reports and carrying out associated tasks in delivering a high quality repairs service.

Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We’d love to meet you!

What we’re looking for

The essential requirements for the role include:

• Experience working in a front line customer interface environment
• Experience working in a property services, repairs related field or social housing
• Experience in the use of Word, Excel and email applications
• Educated to GCSE standard or equivalent through training and / or experience
• Experience diagnosing issues and managing them through to resolution (desirable)
• Knowledge of repairs reporting software e.g. Propellor, PIMSS or Civica) (desirable)
• Experience raising orders and processing invoices (desirable)
• Experience working with customers with communication and/or cognitive impairment such as dementia (desirable)

Why us?

We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.

Closing date for applications 2 June

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

About us

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!

Benefits

Flexible working including a nine-day fortnight

Holiday trade scheme and volunteer leave

Funded health cash plan

Occupational maternity pay / paternity pay

Pension contributions

Occupational sick pay

Eyecare vouchers

Car salary sacrifice and leasing scheme

Learning and development opportunities