General Medical Administrator

Job information General Medical Administrator from the Company Ashfields Primary care centre, this latest General Medical Administrator job vacancy is located in the city Sandbach CW EQ. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Administration field have been opened and published up to the specified time.

Job OverviewWe are currently recruiting for General Medical Administrators to join our growing and enthusiastic team of administrators here at Ashfields Primary Care Centre in Sandbach. These are dual roles, where your working hours are split between working within the Reception and Medical Secretary Team.

We are hiring for 2 Vacancies, one of which will also include 4 hours per week covering our in house Social Prescribing service.

The hours for these two roles are:

Vacancy 1; 37 hours :

Monday: Off

Tuesday: 08:00-18:00

Wednesday: 08:00-14:00

Thursday: 08:00-18:00

Friday: 09:00-18:00

Saturday: 13:00-17:00

Vacancy 2; 36 hours:

Monday : 08:00-17:0

Tuesday: 08:00-17:00

Wednesday: 08:00-13:00

Thursday: 08:00-13:00

Friday: 08:00-18:00 (includes 4 hours social prescribing)

Main duties of the job

You will support the larger administrative team in delivering excellent care to our 28500 patient base. This General Medical Administrator role will cover the Reception and Medical Secretary Team.

Within the Reception team your main duties will include covering the phones in our phone room to book appointments and assist with patient queries, covering the front desks to check patients in and deal with any over the desk correspondence and complete any other administrative tasks that are required within the reception team.

As part of the secretarial team your main duties will include typing and sending referral letters to secondary care and community services, assisting with the coordination of insurance reports, PIP forms, DVLA forms and Firearms certificates, and liaising with secondary care with regards to patient referrals and appointments.

One of these roles also includes 4 hours of Social Prescribing, where you will receive specialty training in dealing with non-medical issues affecting patients. You will be available to speak to and offer advice and signpost to other organisations.

Job Description

The following are core responsibilities of a General Medical Administrator covering the Reception and Medical Secretary role, there may be on occasion a requirement to carry out other tasks; this will be dependant on factors such as workload and staffing levels.

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
• Action incoming emails when necessary
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
• Carry out system searches as requested
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Deal with insurance and medical reports within specified guidelines, and liaising with outside organisations and patients appropriately.
• Communicate verbally with patients, other agencies, other members of the Primary and Secondary Healthcare Teams, and practice staff, receiving and relaying messages in a courteous and efficient manner, deciding upon the appropriate course of action.
• Maintain up to date skills and knowledge, and an awareness of patient-led service issues.
• Plan and prioritise office workload, take appropriate steps to manage incoming and outgoing requests according to agreed timescales and deadlines.
• Listening to dictated referrals and completing medical referral letters on behalf of clinicians

Person Specification

Experience

Essential:

• Experience of working with the General Public
• Experience of administrative duties

Desirable:

• Experience of working within a healthcare setting

Qualifications

Essential:

• Educated to GCSE level or Equivalent
• GCSE Mathematics and English grade C or above (or equivalent)

Desirable:

• AMSPAR Receptionists Qualification

Skills

Essential:

• Excellent communication skills both written and oral
• Strong IT skills - you must be confident in using word, outlook and excel and be able to learn new software
• Ability to work as part of a team and autonomously
• Ability to follow policy and procedure
• Problem solving and is able to use initiative

Desirable:

• EMIS web awareness

Job Type: Full-time

Pay: £12.21-£12.94 per hour

Expected hours: 37 per week

Benefits:

• Free parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person

Application deadline: 30/05Reference ID: REPSEC1