Junior Help Desk Analyst

Job information Junior Help Desk Analyst from the Company Attollo Solutions, this latest Junior Help Desk Analyst job vacancy is located in the city Kidderminster. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Education field have been opened and published up to the specified time.

Job Description :

Junior ERP HelpDesk Analyst

Location: Kidderminster (On-site, 5 days a week)

Salary: £15,000 – £24,000 per annum

Holidays: 22 days + Bank Holidays

About Us:

Based in the heart of Kidderminster, we offer comprehensive IT solutions, including managed IT.

support, business management software, cyber security, and data backup services. We

specialise in helping small and medium-sized enterprises enhance efficiency and profitability.

through tailored IT systems. With a strong focus on customer satisfaction, we provide pre- and

post-sales consultancy to ensure cost-effective and growth-oriented solutions. Known for our

commitment to long-term partnerships, we are dedicated to delivering robust support and

services.

The Role.

We are seeking an enthusiastic and dynamic individual to join our team as a Junior ERP

HelpDesk Analyst. This entry-level position offers a fantastic opportunity to learn and grow.

within our company, providing full training and support to become an expert in our software,

Opera3/Pegasus.

Key Responsibilities:

Provide frontline support for our ERP software, Opera3/Pegasus.

Assist clients with their queries and issues via phone and email.

Collaborate with a seasoned team of professionals to resolve technical problems.

Document and track issues to ensure timely resolution.

Participate in training and development programs to enhance your skills and knowledge.

Qualifications:

Experience working in an accounts, finance, or payroll office (1 year desirable but not essential).

Proficiency in Microsoft Office Suite (Excel, Word, etc.).

Comfortable and confident speaking on the phone.

Enthusiastic, dynamic, and a self-starter with a strong desire to learn.

Excellent problem-solving skills and attention to detail.

Training & Development

Entry-level candidates will undergo comprehensive training for at least 18 months.

Full support from our experienced team to help you become an expert in ERP support.

Opportunity to develop a long-term career as an ERP Support Analyst.

Benefits:

Westfield Health Plan

Gym Discounts

High Street Vouchers

Learning & Development Plans

On-site Parking

Free Refreshments

Job Type: Full-time

Pay: £15,000.00-£24,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Microsoft Office: 1 year (required)
• Customer service: 1 year (required)

Work Location: In person