Customer Resolution Coordindator

Job information Customer Resolution Coordindator from the Company The Wrekin Housing Group, this latest Customer Resolution Coordindator job vacancy is located in the city Telford. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Marketing field have been opened and published up to the specified time.

Contract Type: Full - Time, Temporary contract until 31st March

Hours of work: 36 hours a week - (work pattern detailed below)

Salary Range: £27,804 per annum

Location: Telford, Shropshire

Closing Date: 7th June

Interviews: 13th and 14th June

The Role:

Are you an organised person with strong communication skills with a genuine commitment to delivering excellent customer service? If this sounds like you, we have the perfect role for you.

An exciting opportunity within our Customer Contact Centre has come up due to growth and expansion. We are looking for the right person to join us to support a renewed organisational ambition; to grow the range of customer contacts managed through the team, with a focus on call resolution at the point of contact.

Our Contact Centre has core operating hours of 08:00 to 20:00 seven days a week and although you will have a regular work pattern, a degree of flexibility is expected, to ensure that there is sufficient cover up to 8.00pm. Working pattern for role that will involve a 8.00 pm finish every Friday and work to 8.00pm on alternate Saturdays.

Benefits and Rewards:

In return, we offer you a rewarding opportunity within a supportive team of experienced mentors and peers, ensuring you thrive throughout your career. In addition, we offer the below rewards:

• Annual leave starting with 22 days and incrementing with length of service up to 30 day, plus bank holidays and organisational wide December shut down. (Full time equivalent)
• Generous employer pensions contribution
• Flexible and friendly team
• Access to private health care options
• Life Assurance
• Enhanced family friendly leave
• Enhanced sick pay
• Financial, Physical and Mental Wellbeing Support
• Discounted gym and a savings/discount scheme for shopping and days out
• Staff discounts
• Free on-site parking

As a Customer Resolution Co-ordinator you will:

• Be a key member of the Customer Service team by taking calls and delivering accurate information
• Have the ability to use IT systems to plan appointments and manage the maintenance team diaries
• Keep our customers informed on what is happening and timing scales of when we will be attending their property
• Communicate clearly and confidently to our customers and trade teams
• Ensure enquiries are dealt with in efficient and timely manner

About you:

• Have previously have worked in administration within customer focused environment
• A firm knowledge of office based IT systems, and have a high level or computer proficiency
• Strong attention to detail and excellent organisational skills
• Be flexible in working hours
• Must be able to communicate, confidently and effectively, via telephone, written and in person
• Will have a minimum of two GCSE's (or equivalent) in Maths and English

About us:

The Wrekin Housing Group is at the forefront of making a difference to people's lives. As a socially minded business, we provide 13,000 homes for affordable and social rent across Telford & Wrekin, Shropshire, and Staffordshire. We have ambitious plans to grow up to 16,000 homes by and we are also an innovative and well recognised provider of care.

Our vision and aims are clear and we are determined to deliver.

The Recruitment Process:

We also ask for two references for everyone who is offered a position, one of which must be your current or most recent employer. All roles will also be offered subject to satisfactory right to live and work in the UK checks

How to Apply:

If you would like to join our team, please click the "apply now" button above as we would love to receive an application from you. Alternatively drop us an email on with your CV to our recruitment team who will also be on hand to answer any questions.

Ref : WHG2356. Closing Date : 07/06 - Interview Date : 13/06