Job Description:
Job information
Medical Receptionist (EXPERIENCED GP SURGERY) from the Company
Glendale Medical Centre, this latest
Medical Receptionist (EXPERIENCED GP SURGERY) job vacancy is located in the city
Hayes located in the country
United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate
GCSE . Job Vacancies in this
Medical field have been opened and published up to the specified time.
Job Responsibility:
Medical Receptionist (GP Surgery) Greenford Road Medical Centre-
Closing date is 20th June 2021
Job overview:
We are a medium sized, friendly GP practice. We are looking to recruit an experienced Medical Receptionist to complement our existing team. The ideal candidate will have worked in General Practice previously and be familiar with SystmOne. We offer competitive rates of pay, NHS Pension, Uniform and a supportive environment in which to work.
The role is varied, and you should be able to work in a high pressure environment responding to conflicting demands. We are seeking candidates who are proficient, warm and friendly. The delivery of optimum levels of patient care is of paramount importance - you have to like people! This is a part-time job up to 30 hours and at a minimum of 16 hours per week will be considered.
Main duties of the job:
The purpose of this role is to deliver a high level of customer care to patients. The receptionists are front-line and should promote a professional and friendly image to patients and visitors at all times. They also provide an essential support function to the clinical and management teams. You will work in with a multi-disciplinary team, and be prepared to be front facing as well as dealing with enquiries via telephone. The scope of the role is wide ranging. You will be supported by an experienced Reception Management team. We are looking for someone who has excellent listening and communication skills, and who has the ability to engage and empathies with patients from all walks of life. You should have a positive 'can do' attitude and be willing to work flexibly to cover for colleagues when needed. Primary care and SystmOne experience is essential.
About us:
The Greenford Road Medical Centre strive to provide a high quality, personalised and accessible service to patients. We are a forward thinking and progressive organisation, constantly working to improve standards, the patient journey and clinical outcomes. We are a medium sized organisation with 3 GP Partners, a businesss and practice manager and a full complement of Salaried GPs, ANP, Nurses, HCAs, AHPs and support staff. We serve a combined list size of aprox.8000 patients.
Job description Job responsibilities:
POST TITLE: Medical Receptionist
RESPONSIBLE TO: Reception Lead
SURGERY: Greenford Road Medical Centre
Centre Purpose:
The purpose of this role is to deliver a high level of customer care to patients. The receptionists are front-line and should promote a professional and friendly image to patients and visitors at all times. They also provide an essential support function to the clinical and management teams.
Duties:- Dealing with enquiries from patients, internal personnel and external organisations in a professional and efficient manner. Receiving and directing patients and visitors on arrival at the practice with courtesy. Handling all telephone enquiries and requests within the practice telephone protocol. Operating the clinical system S1 to book, cancel and amend appointments. Operating the clinical system to input and retrieve data as required. Responsible for receiving and recording messages efficiently and accurately according to practice procedure, ensuring that messages are conveyed to the clinical team in a timely manner. Ensuring the smooth running of all surgeries. Liaising with the doctors regarding requests for home visits. Booking home visits as per practice protocol. Arranging interpreting services as and when required. Ensuring that all patient registration procedures are carried out accurately and that patients complete the necessary documentation.
Ensuring that patient records are up to date and that information recorded is accurate and relevant. Dealing with practice notes/ tasks according to practice procedure. Receiving and sorting incoming mail. Managing outgoing mail as appropriate. Emailing/photocopying information when necessary.
Responsible for handover at change of shift those outstanding queries and messages. Assisting with the resolution of patient complaints informally wherever possible. Escalating complaints to the Reception Lead or Complaints Manager as appropriate. Ensuring that the practice complaints leaflet is available to patients upon request. Ensuring the reception and waiting areas are kept clean, safe and tidy at all times. Responsibility for opening up and closing down the building as per practice procedure. Attending any necessary training/ courses. Understanding and participating in annual appraisal and review.
To be aware of Greenford Road Medical Centre and Safety policies and observe the correct and safe procedures are followed.
To observe the rule of patient confidentiality and be aware of the Data Protection Act. You will be required to undertake all other duties that may be reasonably asked of you.
Person Specification Skills & Qualities Essential Knowledge of computer and keyboard skills. Ability to communicate effectively.
Good telephone manner. Ability to work as part of team. Ability to use own initiative Computer literate, Flexible and able to work additional hours at short notice.
Experience Essential:
Experience of operating SystmOne clinical computer system (TPP)
Experience of working in primary care Medical receptionist
Experience of working with the general public.
Experience in reception work
Experience in dealing with telephone enquiries
Desirable:
Qualifications Essential GCSE grade A to D in English and Maths or equivalent Disclosure and Barring Service Check. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Greenford Road Medical Centre- Address: 591 Greenford Road, Greenford UB6 8QH
Employer's Website: https://www.greenfordroadmedicalcentre.nhs.uk/
Job Types: Full-time, Part-time, Permanent
Pay: £11.45-£11.66 per hour
Expected hours: 25 - 35 per week
Benefits:
Schedule:
Work Location: In person
Application deadline: 17/06/2024Reference ID: GMC RECEPTION Expected start date: 03/07/2024
Keywords : Hayes jobs
Closed Date : 2024-12-20
