Job Description:

Job information Contact Centre Agent from the Company Local Care Direct, this latest Contact Centre Agent job vacancy is located in the city Huddersfield HD located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Contact field have been opened and published up to the specified time.

Job Responsibility:

Job Title: Contact Centre Agent Team: Contact Centre Base Location: Unit 2, Bradley Line Manager: Contact Centre Ops Team Manager Staff Group: Non Clinical Contact Centre DBS Level Check: Basic Check Job Purpose: To support the safe and effective flow of patients within the Contact Centre Operations. To be flexible across all Contact Centre roles to be able to respond to peaks in demand to include taking inbound calls, booking appointments and managing patient expectations. They will be a key member of the Contact Centre team and will contribute to the delivery of a quality service and the maintenance of quality standards. KEY PRINCIPLES To make and receive telephone calls in a polite and professional manner in keeping with the image of Local Care Direct. To deal with the callers query, to include transferring to another department or manager if necessary. To comfort call patients to support safe management of queues. Ensuring that polices and protocols are carried out as set down by LCD. To liaise with and book patients into Local Care Directs Primary Care and OOH Centres via system one, using appointment diaries across West Yorkshire. Any other administration/computer work relevant to the operational running of the Service. To be an active member of the Contact Centre Team, assisting in the provision and maintenance of the quality, standards and professional image of the service. To maintain confidentiality of information given. To be flexible in working arrangements in order to meet the needs of the service. To be flexible to changes in service needs and undertake additional training as and when necessary. COMMUNICATIONS & RELATIONSHIPS Communicate effectively with patients, colleagues, Doctors, Nurses, Managers, Ambulance Control staff and other Health Care Professionals to ensure calls are dealt with, with the necessary level of urgency, within an appropriate time scale. PATIENT CARE To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision. To ensure the management and monitoring of the highest standards or safety and quality in the delivery of healthcare and related services, and manage risk within Local Care Direct. CONFIDENTIALITY To operate and ensure the team operates within information governance protocols and that business confidentiality is maintained at all times. TRAINING To complete the defined company induction programme and core training for this role and mandatory refresher training thereafter and ensure that accurate records of training are maintained. INFECTION PREVENTION AND CONTROL Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this. SAFEGUARDING Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.

Keywords : Huddersfield jobs

Closed Date : 2024-12-04