Meter Reading Scheduler

Job information Meter Reading Scheduler from the Company United Utilities, this latest Meter Reading Scheduler job vacancy is located in the city Warrington. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Engineering field have been opened and published up to the specified time.

We have a great development opportunity for a Meter Reading Scheduler. You will schedule/jeopardy manage appointed and non-appointed meter reads across the whole of the North West. This will include physical and passive meter reading for Domestic and Non-Household reads and appointment management for off-cycle reads and supply checks.

• Ownership of schedule for all meter reading and related activity both cyclic and off cycle
• Schedule and manage jeopardy for planned and reactive work to ensure all reading activity is undertaken to agreed read windows and off cycle activity including appointments are met
• Manage the schedule in line with the scheduling core principles
• Monitor and manage appointments to ensure GSS failures are avoided and customer satisfaction is achieved
• Liaison with field Team managers establish a strong working relationship to ensure scheduling and resourcing are optimised to support the efficient delivery
• Identify opportunities to improve performance
• Preserve flexibility across areas
• Maintain a deliverable schedule escalating issues as appropriate to ensure management and customers (internal and external) are informed and scheduled activity is achieved
• Develop an excellent understanding of the Temetra Meter Data Management System and its tools to support scheduling activity

• Educated to at least GCSE level (including ‘C' or above passes in English and Mathematics)
• Demonstrate knowledge of regulatory customer service standards
• Demonstrate knowledge of operational planning and management of activities
• Sound knowledge of the escalation process
• Possess knowledge of the relationship between meter reading / estimating / billing areas
• Excellent communication skills, ability to dynamically re-plan in a live environment and communicate changes
• A high degree of social skills for working in a customer orientated environment.
• Previous customer contact experience (face to face, phone or internal customers)
• Develop a high level of competence in the use of Temetra and its scheduling tools