Customer Support

Job information Customer Support from the Company Wakanow.com UK Ltd, this latest Customer Support job vacancy is located in the city London. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Marketing field have been opened and published up to the specified time.

Job Description :

Overview:We are seeking a Customer Support Representative to join our team. The ideal candidate will be fluent in English, possess excellent communication skills, and have a passion for providing exceptional customer service.

Responsibilities:

• Customer Support: Provide exceptional and expert-level customer support, addressing inquiries, concerns, and issues with a high degree of professionalism and expertise
• Bookings Amendments: Proficiently handle bookings amendments, modifications, and changes, ensuring accuracy and compliance with airline policies and procedures.
• Airline Scheduled Changes: Expertly manage and navigate airline scheduled changes, proactively notifying customers, and offering suitable alternatives when necessary.
• Issue Resolution: Resolve complex customer issues related to bookings, amendments, and scheduled changes, ensuring swift and effective problem resolution.
• Tier 2 Support: Serve as a Tier 2 support resource, assisting Tier 1 agents with escalated customer inquiries and providing guidance and solutions.
• Quality Assurance: Maintain high standards of service quality, adhering to company policies and ensuring that all interactions meet or exceed customer expectations.
• Product Knowledge: Stay updated on the latest travel products, services, and industry trends to provide customers with accurate and relevant information.
• Documentation: Maintain comprehensive records of customer interactions, actions taken, and resolutions achieved in the company’s customer support systems.
• Cross-Functional Collaboration: Collaborate with other departments, including reservations, ticketing, and operations, to facilitate seamless customer experiences.
• Booking Conversion: Proactively follow up with clients who have pending payments in real time, ensuring their bookings are successfully converted to tickets

Qualifications:

– Bachelor’s degree in a related field is preferred.

– 2-3 years of experience in customer service support within the travel industry, with a focus on bookings amendments and airline scheduled changes.

– Proven experience as a Ticketing and Reservation Agent with proficiency in GDS

– Amadeus, Sabre, and Galileo.

– Strong expertise in navigating airline reservation systems and processes.

– Excellent problem-solving and communication skills.

– Ability to work under pressure and handle complex customer issues with composure.

– Proven track record of delivering exceptional customer service.

– Detail-oriented and highly organised.

– Knowledge of local and international travel regulations and requirements.

Join our team as a Customer Support Representative and be part of a dynamic work environment where your communication skills and customer service expertise will be valued.

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In person