Job information Experience Designer from the Company Transport for London, this latest Experience Designer job vacancy is located in the city Hybrid work in London. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Customer field have been opened and published up to the specified time.
Job Description :
Organisation– Customers, Communication and Technology Job– T&D Digital Position Type– Full Time
Salary – up to £57,000Location – North Greenwich, London SE10, with hybrid working (Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.) Contract Type – TfL
Overview of project/role
Technology and data underpin everything we do at Transport for London (TfL), driving all aspects of our business. Driven by our mission, vision and objectives, Tech & Data brings strategy, project delivery, technology development and service operations together, providing cost effective, reliable, secure and innovative technology and data services.
We’re now seeking Experience Designers to join us.
You’ll play a key role in our growing team, joining a highly collaborative and creative area of TfL which is responsible for designing world-class digital products and services. You’ll be accountable for the end-to-end delivery of your assigned work packages on time, to budget and to the agreed level of quality. The role requires:
- Service design expertise – You’ll help to deliver key service design projects under the direction of Experience Design Leads and the Experience Design Manager, working alongside Product Managers and other key stakeholders to:
- identify challenges and opportunities for the end-to-end experience of a digital service
- deliver research, design activities and artefacts
- contribute to a shared future vision for the experience of a service
- work alongside multi-disciplinary project teams throughout the design process, from discovery to delivery
- Hands-on expertise in one or several of the following areas: visual design, interaction design or design research
Key Accountabilities
Your duties will include, but not be limited to:
- Accountable for the end-to-end delivery of specified work packages working in collaboration with stakeholders and teams across TfL (and 3rd party suppliers) to ensure key customer projects are delivered on time, to budget and to agreed standards of quality. Depending on the role holder’s area of expertise (see definitions on additional sheet) these will include:
- Visual Design (sketching, creating visual design mock-ups, developing standards & guidelines, delivering design assets)
- Interaction Design (mapping experiences and creating wire frames, user journeys and prototypes at different levels of fidelity and interactivity)
- Design Research (reviewing existing research, planning and conducting primary research and user testing activities)
- Contribute directly to the development of TfL’s experience design centre of excellent through the application of advance design methodologies in order to develop informed experience deigns strategies and principles that align and compliment T&D strategies
- Consult & provide expert guidance to TfL’s stakeholders throughout projects from helping them shape visions, providing narrative to proposed design and including them during testing/acceptance to maximise customer satisfaction
- Propose, develop, and own key continuous improvement activities which contribute to the maturity of the design team and deliver new ways of working to ensure the team delivers world-class user design experiences as a CoE for TfL
- Manage & assure works of third parties incl. suppliers and NPL’s when required ensuring TfL achieve maximum value from commercial engagements & to ensure customer briefs are delivered to on time, to budget & within quality parameters
- Provide design subject matter expertise and insight to product managers to ensure roadmaps are optimally informed and that user needs and behaviours are sufficiently provisioned for during roadmap development and product change initiatives (represent user needs which may not be explicitly defined by the users directly – e.g. behavioural traits)
- Contribute to the maturity of the design team through optimally managing knowledge incl. carrying out industry analysis and horizon scanning, delivering key insights and proposing of new ways of working to the experience design team management
- Exhibit the value of world class design to TfL stakeholders (incl. senior managers) through innovative demonstrations (e.g., Beta testing or prototyping) in order achieve advocacy and investment from key stakeholder groups
Skills, Knowledge & Experience
Skills
- Proactive individual able to work independently to deliver key design activities and artefacts to strict deadlines (Essential)
- Time management skills, able to plan works and prioritise when necessary to meet objectives (Essential)
- Collaborative individual able to work with different disciplines to achieve common goals (Essential)
- Able to structure and produce clear and well-researched design solutions for digital services and products (Essential)
- Computer literate able to use basic MS Office applications and systems and commonly used design industry software such as for example Adobe Creative Suite and Sketch or Figma (Essential)
- Impactful storytelling and presentation skills, able to deliver compelling messages to stakeholders (Highly desirable)
- Coding skills (Desirable)
- Innovative and proactive, able to look at challenges from a different perspective and work towards developing new and effective ways of doing things (Desirable)
Knowledge
- In-depth knowledge in ONE or several of these areas: (Essential)
- Visual Design
- Interaction Design
- Design Research
- Ideally educated to a bachelor’s degree level or has the equivalent knowledge gained from professional experience (Desirable)
- Service design – a strong understanding of the full, end-to-end service design process and how different activities and deliverables inform each other, e.g. how research findings and strategy inform concept development and detailed design. Being adept at a wide range of human-centred research and design methodologies, e.g., understanding why and how methodologies are used in a given context (Desirable)
- A good level of knowledge of project delivery methods, particularly Agile (Desirable)
- Awareness of key business terminology and processes (Desirable)
- Knowledge of primary and secondary research approaches (e.g., basic surveys and desk research) (Desirable)
Experience
- Significant hands-on experience in one or more of the following areas: visual design, interaction design or design research (Essential)
- Experience in contributing to a growing team, by sharing knowledge, defining shared methodology, producing reusable tools and pro-actively supporting colleagues (Highly desirable)
- Experience in delivering complex service design projects within multidisciplinary teams (Desirable)
- Experience delivering design work packages within a technology focused organisation (Desirable)
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Application Process
- Please apply using your CV and a one-page covering letter
- Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter
- PDF format preferred and do not include any photographs or images
Candidates who are successfully shortlisted will be asked to submit a portfolio, illustrating their design skills. Those candidates whose portfolios meet TfL’s standards may be invited for interview.
The closing date for applications is 25 June 2024 @ 2359
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
