Job Description:

Job information Accident & Enforcement Compliance Team Leader from the Company City Facilities Management (UK), this latest Accident & Enforcement Compliance Team Leader job vacancy is located in the city Glasgow located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Accident field have been opened and published up to the specified time.

Job Responsibility:

Salary Competitive Location Glasgow Head Office Shift Pattern Days This is a permanent, full time vacancy that will close in a month at 23:59 BST. The Vacancy

JOB PURPOSE:

The purpose of the A&E Compliance Team is to ensure business compliance with systems, protocol and legislation.

The A&E Team leader will be required to assist in the delivery of an effective accident and enforcement service for our client to primarily ensure compliance with the statutory requirements of RIDDOR are met.

Monitor and manage enforcement activity for client and ensure these are escalated in a professional and efficient manner.

Delivery of efficient and effective claims management process to ensure compliance with regulatory timescales.

Supervision of A&E Compliance Team to ensure a professional and high-quality service is provided to our internal and external customers.

PRINCIPAL ACCOUNTABILITIES:

• To coach, motivate to ensure people performance is optimised.
• To support and provide guidance to all direct reports.

• Supervise A&E Compliance Administrators by managing and monitoring workload. This will involve managing the inboxes of the team by checking to see that all work is completed by the team in line with agreed timescales. The Team Leader is also responsible for allocating the workload for the day and monitoring this as the day goes on to ensure all work will be completed as per agreed SLA's.
• The team leader will also plan shifts / rota for upcoming the upcoming week through weekly planning meetings.

• Management of holiday requests and planned absence to ensure that Services Desk has adequate cover in place over all shifts (24/7)

• Manage all sick calls the helpdesk and update the relevant systems and team members.
• To complete disciplinary and grievance processes with Team members when required. This includes absence management - completing counselling pads, implementing, and monitoring Performance Improvement Plans and coaching and supporting staff with their development.
• To monitor the quality of all work produced by the team including approving all RIDDOR wording and reports that go out to all stakeholders and is accountable to ensure reports are of the highest standard in terms of grammar and factual accuracy.
• Carry out one to one meetings with each team member and identify any training or development requirements and from this produce and deliver training material to meet these identified. To also participate in A&E team meetings with Manager and deliver updates and training to the whole team within these meetings.
• To cover the duties of the Safety and Enforcement Manager which includes tasks such as; attending meetings on Managers behalf and making necessary decisions and agreements whilst in these meetings, liaising with snr management team of both ASDA, Morrisons M&S, Homebase and CITY. Being the first point of escalation for all queries coming into the Team
• To take the lead role on identified A&E Team Projects as designated by A&E Manager and to own responsibility for the progression and development of these projects.
• Process and oversee all new claims, ensuring compliance with business and legislative protocols ensuring an efficient and effective claims management process.
• Review and assess all accident reports that have been highlighted by the system as potential RIDDORs for the client to ensure compliance with requirement of RIDDOR regulations. Ensure these are processed accurately and reported to the Health and Safety executive by the quickest means possible. Follow up on an agreed sample of potential RIDDORs to assess of colleagues has had time off work.
• Monitor all enforcement activity for client and ensure these are escalated in a timely and efficient manner where compliance issues are identified.
• Establish and develop relationships with key stakeholders including ASDA Compliance Team, Health and Safety Executive, ASDA Claims Team and being the first point of escalation for all internal and external stakeholders.
• To be a point of escalation for Local authorities who contact the team to discuss enforcement issues for both ASDA and City. To liaise with all enforcement agencies via letter and telephone call to resolve and escalate any issue they may have in relation to Enforcement issues for City and ASDA
• Ensure working towards training up to NEBOSH General Certificate level
• To liaise with Client Claims Team at agreed frequencies to represent A&E Compliance Manager to develop relationship and improve processes.
• Provide leadership, support, advice and guidance to helpdesk colleagues in relation to A&E Compliance issues linked to the logging of Accident and Enforcement Incidents through the Mercury System.
• Provision of relevant and accurate management information for both the client and internally. This requires the ability to generate ad-hoc reports requested by ASDA, Morrisons, M&S Homebase and City colleagues linked to accident and enforcement. To have the ability to analyse data for reports and produce presentations of this data back to the report requester.
• To visibly demonstrate enthusiasm and positive behaviour and to develop and motivate team spirit.
• Deliver all insurance MI information when due at Insurance renewal date each year
• Provide TL support to Members of the team who work on M&S, Morrisons and Homebase contracts - This means that the TL needs to be able to learn all roles within the team to be able to support.

Technical / Specialist Duties

• Highly skilled using all aspects of the Mercury system - Mercury Superuser, Excel, Safety Culture and Eco Online
• Manage, carry out and oversee and when required carry out Display Screen Equipment Assessments as required. (Once qualified to BSE Level 2 in DSE Assessment)
• Manage, oversee and when required carry out inspections of harnesses and fall arrest equipment and completing relevant legal compliance paperwork and dispatching said equipment to engineers in the field (Once qualified with Competent Person Harness Inspection Qualification)

SPECIAL FEATURES

• Infrequent overnight stays away from home as required
• Ensure continuing professional development through training and undertaking site visits etc.
• To visibly demonstrate enthusiasm and positive behaviour.
• To develop and motivate team spirit.
• High degree of flexibility in working hours though principally office hours
• A degree of mobility as travelling may be required

ESSENTIAL CRITERIA

• NEBOSH General Certificate (or working towards)
• IOSH Managing Safely
• Passport to Work Course
• DSE Assessors Qualification
• Competent Persons Harness Inspection Course
• Internal Pathways Course Completed
• Knowledge of RIDDOR Regulations and other health and safety legislation.
• Knowledge of work carried out by various enforcement agencies.
• Knowledge of Microsoft Office products particularly Excel and PowerPoint.
• Effective communication skills both written and verbal

The Company

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.

Keywords : Glasgow jobs

Closed Date : 2024-11-24