Job Description:

Job information Revenues Assistant from the Company Fife Council, this latest Revenues Assistant job vacancy is located in the city Hybrid work in Glenrothes located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Revenues field have been opened and published up to the specified time.

Job Responsibility:

Proposed Interview Date: Week Commencing Monday 29 July 2024

Closing Date: Sunday 14 July 2024

Contract Type: Permanent

Salary Range: FC5 £25,829.49 to £28,251.00 (Pro Rata)

Working Pattern: 25 Hours per week

Location: Bankhead Central, Glenrothes

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé'. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement

Job Details

This is a Revenues Team post and will be primarily based within the Income Recovery Team to assist in the billing, collection and recovery of sundry debt in Fife.

We are looking for a self-motivated, positive and competent individual. The postholder will be computer literate and have excellent communication and organisational skills, with the ability to work on their own initiative and in partnership with other council services and external agencies.

Key tasks include:

• Monitoring payments and managing your own caseload of debts
• Dealing with customer enquiries
• Analysing financial information and applying to the customer account
• Taking responsibility for the accuracy of your own workload, ensuring it is processed within set timescales and actions taken are in accordance with relevant legislation, regulations and guidelines.
• Liaising and communicating with other Council services, customers and external partners
• Understanding, interpreting and applying guidelines and regulations where applicable
• Financial reconciliations of payments, investigating and resolving queries
• Participating and assisting in the delivery of projects related to service improvements

Our workstyle offers a blended home/office approach which will include office access days each week with homeworking for the remainder of your working time.

A link to the role profile is included at the bottom of the advert. You will find out more about the job and the type of person we are looking for.

The Person

Educated to SCQF level 5 which includes National 5 or SVQ level 2 or Standard Grades at Credit level or equivalent in a business /customer service background.

You will:

• Take a proactive approach to managing your own workload and comply with procedures/guidance whilst carrying out collection processes.
• Have experience in a financial/customer service background, dealing with customers by phone and written correspondence.
• Demonstrate a high level of customer care and communication skills with the ability to respond sensitively to people with a variety of needs.
• Be able to manage multiple demands and be responsible for the accuracy of your own workload.
• Display a flexible attitude to work and change with a positive, pro-active approach.
• Have the ability to use multiple IT systems, including Office 365 and have excellent administrative skills.

Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services
• Directorate Information - Council Department information
• Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on Twitter @FCJobsOfficial.

We are currently shaping our future workstyles however, in light of current advice, we are introducing blended home/office working that will include office access days each week with homeworking for the remainder of your working time.

For further Information please contact: Fiona Stewart - fiona.stewart@fife.gov.uk

Keywords : Glenrothes jobs

Closed Date : 2024-12-01