Group Customer Service Manager (Snacking)

Job information Group Customer Service Manager (Snacking) from the Company Zertus UK & Ireland, this latest Group Customer Service Manager (Snacking) job vacancy is located in the city Wirral CH. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Business field have been opened and published up to the specified time.

Job Description :

Overview:

Group Customer Service Manager

Humdinger (Based at either Bromborough or Hull site)

Monday – Friday (08:30 – 16:30 37.5 hours per week)

We are seeking a Group Customer Service Manager to lead our Customer Service Coordinators, ensuring targets and KPIs are consistently met and data integrity is upheld.

This role involves overseeing the entire customer order process, resolving queries, and managing stock control, including at 3PL locations. You will provide precise service level and KPI reporting, identify efficiencies, and collaborate with the Fulfilment and Service Manager (F&SM) on upcoming service issues and best practice initiatives. Your leadership will ensure our team efficiently handles all customer service functions.

Join us at Humdinger Snacking and help drive exceptional customer service in our fast-paced environment!

Responsibilities:

• Set team objectives and conduct regular reviews to monitor progress, providing support where needed to ensure goals are achieved.
• Identify skill gaps within the team and develop training plans to address these needs.
• Delegate tasks effectively to ensure an even distribution of workload and high team performance.
• Regularly review all processes and tasks undertaken by the team to improve efficiencies.
• Oversee the processing of all sales orders, ensuring they meet individual customer and business requirements, and proactively address any issues or queries.
• Maintain accurate customer key data in the ERP system to support seamless sales order processing.
• Build and maintain strong relationships with all customer accounts to ensure high service levels.
• Liaise with internal and external warehousing functions to support service attainment and reporting.
• Identify and record root causes for service issues and implement corrective actions.
• Support the wider supply chain teams in managing finished goods stocks.
• Manage and review team KPI Dashboards daily, ensuring corrective actions are taken when necessary.
• Perform any other reasonable duties as required by the business.

Qualifications:

• Proven experience in leading a team.
• Strong communication skills with the ability to build and maintain strong relationships.
• Exceptional organizational skills.
• Ability to work under time-sensitive and tight deadlines.
• Capable of prioritizing and managing workload effectively.
• Ability to work independently and as part of a team.
• Meticulous attention to detail.
• Strong problem-solving and analytical skills to drive efficiencies.
• Proficiency in Microsoft Office packages.
• Previous experience in Supply Chain, preferably within the food industry.
• Experience working in a fast-paced environment.

Rewards Benefits:

• Attractive Company Pension Scheme and Life Assurance: Enjoy the security of a pension scheme and life assurance at x4 basic salary.
• Company-Paid Health Care Cash Plan: Access to a comprehensive Health Care Cash Plan through Paycare, with additional rewards for high street and retailer discounts.
• Generous Annual Leave: 25 days annual leave plus bank holidays
• Holiday Purchase Scheme: Purchase an extra 5 days of leave per year.
• Charity Involvement: Engage in charity fundraising and team events, with an extra day of paid leave for charity/community work.
• Staff Shop Discounts: Access exclusive discounts through our staff shops.
• Employee Values Awards: Recognize and celebrate our team’s dedication.
• Referral Bonus Vouchers: Benefit from referral bonuses for bringing in top talent
• Training and Development Opportunities: Invest in your growth with ongoing training and development.
• Bespoke Training for New Factory Workers: Tailored training to ensure a seamless integration.
• Free Parking: Enjoy hassle-free parking at all our manufacturing sites and offices.
• Excellent Facilities: Relish in top-notch facilities, including a well-appointed canteen.
• ESG Commitment: Be part of our ongoing commitment to our ESG strategy, focused on protecting our people, communities, and the planet.
• Access to Grocery Aid Charity Support: Avail assistance through Grocery Aid, supporting our community and promoting well-being.

About Us (Text Only): At Humdinger, we transform nuts, seeds, fruit, and pulses into delectable snacks for both our in-house label and renowned branded ranges. With a robust and continually growing portfolio, we’ve earned compliments for our commitment to quality and continuous product innovation. You might have enjoyed our products before, perhaps without even realising it! Situated in Heckington (Sleaford), Sherburn in Elmet and Bromborough, we are an integral part of the Zertus UK & Ireland Snacking & Chocolate Market Unit, collaborating with other esteemed food manufacturers nationwide. Join us on a flavourful journey where innovation, quality, and a passion for snacking come together. Application & Interview Process (Text Only): Humdinger is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Your application will be reviewed and entered into the selection process, if successful you will receive a call or email from a member of our Recruitment or HR Team, if successful, your application will be sent to the hiring manager for review, if successful, you will attend an online interview and an onsite interview. Please let us know if you require any special arrangements or adjustments to be made for your interview. The provision of this information is likely to include special category data and is therefore covered by data protection laws. We ask for this information so that we are fully aware of any adjustments needed and we will use the information provided to inform our decisions about making those changes. Contact – recruitment@zertusuk.com