Job Description:

Job information Customer Eligibility Coordinator from the Company Smart Energy Homes Ltd, this latest Customer Eligibility Coordinator job vacancy is located in the city Cwmbran NP located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Customer field have been opened and published up to the specified time.

Job Responsibility:

Job Title: Customer Eligibility Corodinator

Department: Eligibility Team (Sales & Partnerships)

Location: Llantarnam, NP44 3AB

Job Type: Full-time, permanent

At Smart Energy Homes we are all about tackling fuel poverty, reducing carbon emissions, and saving money on energy bills. We pride ourselves on offering a friendly and professional service and work under the Government backed ECO4 Scheme to help those who need it improve their energy efficiency, keep their homes warmer for longer and reducing energy bills.

Main purposes of job:

We are seeking an enthusiastic, sales focused, Customer Eligibility Coordinator to join our team based in Llantarnam, to support the Sales Directorate and Eligibility Team. You will be responsible for ensuring that ECO 4 Leads from our partners are compliant and delivered in a timely manner. The successful candidate will support and coordinate the individual Sales Channels. Managing the resident through the ECO 4 process, you will take an active role in communicating updates, gathering and reporting evidence, and ensuring an exceptional customer journey.

Tasks

· Answering and responding to queries via telephone and email

· Making calls to residents and Smart Energy Homes partners

· Ensuring that documents provided by the customer are compliant and to the guidelines set by the ECO 4 Scheme/Utility Company

· Liaising with installers, customers, and surveyors to ensure accurate documentation is provided in readiness for the Submissions team

· Reporting and monitoring sales channels

· Coordinating sales channel activity

· Any other tasks as required by the Business

Skills/Experience

• Previous ECO/regulated industry experience
• Telesales/Outbound calls
• Excellent verbal and written communication skills
• Strong IT skills with good knowledge of Microsoft 365 programmes
• Ability to work under pressure, demonstrating drive and a positive approach to work
• Strong organisational skills.
• Strong attention to detail
• Results driven
• Ability to prioritise and manage own work-load

Hours of Work

· Monday to Friday, 8.00am to 6.00pm (TBC), 37.5 hours per week

Salary

· £26,000 to £28,000 per annum

Benefits

· Company workplace pension, Company contribution 3%

· Health & Wellbeing Programme

· Career Development and Training

· 22 days holiday, plus 8 bank holidays

· Free parking close to the office

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Employee discount
• Health & wellbeing programme

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Keywords : Cwmbran jobs

Closed Date : 2025-05-17