Digital Customer Support Executive

Job information Digital Customer Support Executive from the Company ASP Events, this latest Digital Customer Support Executive job vacancy is located in the city Hybrid work in London. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Description :

About us

We design, build and support event and exhibitions websites around the world, providing digital and event industry expertise to event organisers of all sizes. Our proprietary software technology and event specialist team support clients on every continent and have established offices in the UK & US. .

Our work environment includes:

• Modern office setting
• Work-from-home days
• On-the-job training

ASP is looking for a passionate, self-motivated, and detail-oriented team player to take on a role within our growing support team. In this first-line support role you will play a major part in delivering customer success to our clients.

Our in-house built CMS is market leading software, and we need a team of experts who have an appetite to problem solve and deliver rapid responses for our customers around the world.

You will be responsible for supporting all our clients primarily via our online ticketing tool (Zendesk).

The Digital Customer Support Executive will ideally have the following background and skills:

• Experience using a website CMS (WordPress, Wix, Squarespace, etc.) would be beneficial
• Experience using our own CMS (SHOWOFF™) would be extremely beneficial
• Experience using Zendesk would be beneficial
• A good knowledge of websites and UX
• A knowledge of the exhibitions industry would be beneficial
• Excellent written and verbal communications
• Strong Microsoft Excel knowledge
• Excellent time management
• Attention to detail
• Demonstrate the ability to work to tight deadlines and SLA’s
• Effective planning and prioritisation of workloads
• The ability to manage multiple tasks simultaneously
• Impeccable customer service skills.

Job Types: Full-time, Permanent

Pay: £21,000.00-£25,000.00 per year

Benefits:

• Life insurance
• Paid volunteer time
• Private medical insurance
• Work from home

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: Hybrid remote in London

Reference ID: DigCustExec4