Assistant Income Officer

Job information Assistant Income Officer from the Company Great Places Housing Group, this latest Assistant Income Officer job vacancy is located in the city Manchester M. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Administration field have been opened and published up to the specified time.

Job Description :

Job Advert

ASSISTANT INCOME OFFICER

As part of this position, you will play a crucial role in supporting the delivery of an efficient income management service. Your responsibilities will include contributing to achieving targeted collection rates, continuously enhancing customer satisfaction, maximizing Plumlife Residents’ income, maintaining tenancy sustainability, and ensuring the financial stability of Plumlife Homes. Your dedication and contribution to these key areas will be essential in supporting the overall success of our organization.

What you’ll be doing

• You will take ownership & management of a an arrears patch.
• You will manage commercial arrears.
• You will manage our Former Tenant arrears for Market rent customers to maximise income for Plumlife.
• You will be producing invoicing & demands for our commercial customers where required
• To support the Income Officer to recover current, former, cyclical and recharge debts owed to the Group in accordance with Policies and Procedures under the supervision of the Income Manager including Leaseholders, Shared Owners, Private Rented and Freehold accounts
• To support the Income Officer in admin duties (scanning, photocopying, processing refunds, setting up direct debits, taking payments).
• Deliver a high standard of customer service by providing a customer focused service, establishing why the arrears have accrued and ensuring vulnerable residents are given support and assistance with legal action being a last resort.
• Communicating effectively with customers both over the phone and in writing.
• Updating systems with accurate information detailing contacts and transactions.
• To undertake relevant Continuing Professional Development applicable to professional bodies relevant to the role and be prepared to undertake training as directed by the Group.

What we need from you

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• Respecting professional boundaries and conducting yourself and a professional manner at all times.
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity
• An ability to work in uncertainty.
• To be professional and work with integrity, inclusivity and respect for diversity

What you’ll need

• Knowledge of housing related debt within a context of balancing the need of the customer and that of the Group.
• An understanding of all relevant collection processes. (Leasehold, Shared Owners and Private Rented)
• Evidence of meeting performance indicators and targets whilst able to prioritise workload.
• Excellent communication skills, both verbal and written.
• Ability to work effectively and constructively as part of a specialist team.
• Excellent customer service skills.
• Ability to identify resident in need of debt advice and refer for further assistance.
• A background of effectively promoting similar services both internally and externally.
• I.T. Literate and a knowledge and experience of using Microsoft Office.
• You may on occasion be required to travel to other offices and therefore the ability to travel to other offices using own vehicle.
• Excellent excel skills.

What we give you in return for your hard work and commitment

• Pension|DC Scheme (up to 10% contribution from both colleague and Great Places)

• WPA|Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members

• The Market Place|High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more

• Annual Leave|Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays

• Reward & Recognition | You Count Rewards are individual reward’s for going ‘above & beyond’

• Help with transport | We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.