Online Development Manager

Job information Online Development Manager from the Company M&S, this latest Online Development Manager job vacancy is located in the city London. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Description :

Summary

Our online channels are experiencing incredible growth, which shows no signs of slowing. With an online presence in over 100 markets, are you ready to take our digital customer experiences to the next level as we turbocharge Omnichannel & Online? You'll also be joining us at an exciting time, as we have ambitious plans to drive online growth and create outstanding omnichannel experiences for our customers, as part of the wider transformation of M&S. If you thrive in ambiguity, enjoy being part of a problem-solving team, and are excited by changes that improve experiences of colleagues and customers, join us!

All the details

Please note this role is a 12 month fixed term contract

We have a fantastic opportunity for an Online Development Manager to lead and co-ordinate the strategy and development of our post-purchase propositions (everything that happens after customers press pay online). It's a really exciting time to join the team, and you'll be integral in inspiring and instigating change to support M&S Online growth to become a £2.5Bn business online.

What's in it for you

Being a part of M&S is exactly that - becoming a part and playing your part. We're an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special

• 20% colleague discount across all M&S products and many of our third party branded products for you and one member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• We have discretionary bonus schemes depending on your role and our business performance.
• Get cover for twice your salary up to age 70 (double with our Pension Plan).
• We'll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
• Save on everyday costs through discounts and offers and get access to great health benefits.
• Bike/accessory hire with Cycle to Work and save on tax and national insurance.
• Buy the latest technology with interest-free financing directly from your salary.
• Get access to resources to support your wellbeing, including a free virtual GP service.
• Support your favourite charities by donating through your pay or volunteering for them.
• Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

What you'll do

You'll help shape and deliver market leading post-purchase propositions and excellent experiences for our Online customers. You'll work to understand the opportunities, create new business cases and project plans as appropriate. If you thrive within an autonomous environment to lead strategic projects, make decisions, manage risks effectively, working across a wide range of functions and stakeholders, enjoy having a close eye on the future competitive landscape, but above all have a relentless passion to get the best results for our customers - then this is the role for you.

We have a great team energy and work hard to always go the extra mile, as well as supporting each other to grow and develop. You'll get lots of onboarding support tailored to you settle in, and then you'll be able to lead a great balance of working independently to discover new strategic opportunities as well as leading business change by working with many teams from different business functions.

This is a high profile and key networking role. You'll gain experience of working within a high profile, high performing team, that is always working at pace to grow the Online business. With this, you will gain fantastic experience in managing multiple large projects across the business, and the demands and pace of work that comes with this ownership. You'll also have contact with senior stakeholders across the business, including the Online Leadership Team, Online Operations and development teams, Retail, Supply Chain, Digital & Technology, Customer Support Centres, and external suppliers.

• Define and create the post-purchase customer journey propositions across Delivery, Click & Collect, Returns and Customer Communications. Focusing upon ease and speed for the customer, incremental sales and cost impact upon the Online profit and loss account
• Explore and monitor customer feedback, competitor and industry trends. Make recommendations and deliver improvements across all relevant post-purchase customer journeys
• Use your growth mindset to identify opportunities to work with third parties or startups to develop exciting new customer propositions
• Exploit ‘test and learn' approaches where new initiatives could enhance the post-purchase customer journey. Once solutions have been identified and agreed, successfully manage end-to-end delivery with a cross-functional project team
• Devise a communication plan and engagement strategy that ensures buy-in and cross-channel collaboration
• Track key metrics like Net Promoter Scores (NPS) and use the OKR framework to track and define benefit
• Work closely with finance to ensure solid visibility and communication of the costs associated with relevant propositions, creating action plans to improve, and ensuring decisions can be made based on the most accurate costs data
• Ensure regular updates on progress, issues and dependencies are reported to the relevant senior leadership steering groups
• Partner closely with the relevant Operations Lead and Development teams to gather customer pain points from current solution and operational processes, evolving these into future propositions

Who you are

• Have a growth mindset and value delivering high standard work which matters to our customers
• Passionate about our customers and their shopping needs to ensure delivery of an aspirational online customer experience, especially in growing our younger customer base
• Strong awareness of competitors, external industry developments and technology initiatives to recommend and instigate change
• High organisation skills with the ability to work independently and set own agenda, as well as work collaboratively and lead teams
• Enjoy working at pace, juggling multiple priorities and prioritise effectively
• Previous business project management experience is required
• Great relationship building skills and stakeholder management experience, strong influencing, negotiation and communication skills (both verbally and written)
• Strong PowerPoint skills are essential, and sound Excel skills would also be beneficial

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

#LI-CA1