Aftersales Coordinator

Job information Aftersales Coordinator from the Company Ingersoll Rand, this latest Aftersales Coordinator job vacancy is located in the city Yeovil BA. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Marketing field have been opened and published up to the specified time.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title

Aftersales Co-ordinator

Location

Somerset (Yeovil)

About Us

SEEPEX is the leading global progressive cavity pump provider with a turnover of more than £200m. An exciting opportunity has arisen to join our team at SEEPEX in Yeovil, Somerset.

Job Summary

To provide excellent customer service, understanding the customer requirements and ensuring they are dealt with efficiently.

Responsibilities

• Generate quotations and process orders to meet the customer expectations and deadlines for Aftersales and Service departments.
• Actively pursue open quotations to secure orders.
• To assist in the administration of the service department by raising orders, RAMS, dealing with sub-contractors, sending reports, and booking hotels as necessary.
• Help to ensure that KPIs for the Aftersales and Internal Service department are met.
• To develop good relationships with internal and external customers to ensure complete satisfaction and to maximise sales opportunities.
• Use relevant company software and maintain accurate data.
• To cover Warehouse activities in the absence of the stores person as required.
• To advise Customer Services Manager of any customer complaints received to ensure correct action is taken in accordance with company policy.

Basic Qualifications

• Good Qualification in English, Maths/Science are a necessity.
• At least 2-3 years experience in customer service + providing customer support.
• Good verbal and written communicator with high drive, enthusiasm and commitment
• Independent yet act as a team player and able to communicate at different levels to customers and colleagues

Travel & Work Arrangements/Requirements

Based in Yeovil with a possibility of working one day a week at home (once trained)

Key Competencies

Absolute KEY skills needed for role

• Good communication skills
• Good IT skills (previous experience of Microsoft Office and SAP would be advantageous)

What we Offer

• 25 Days Holiday + 8 Bank Holidays (Option to purchase up to 5 days after probation period)
• 7% Pension Contribution
• Westfield Health Medical Cover
• Death in Service Benefit of 4 x salary
• Cycle scheme (After probation period)
• Electric Car Scheme (After probation period)
• 10% of salary in shares after 1 year of employment

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit