Clienteling and Training Leader

Job information Clienteling and Training Leader from the Company Mulberry, this latest Clienteling and Training Leader job vacancy is located in the city London. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Healthcare field have been opened and published up to the specified time.

Job Description :

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative. If these are values you share, we would love you to join our team. The Role: Effectively contribute towards memorable customer and employee experience through creating, sustaining, and developing specialist knowledge in clienteling, whilst maximising and driving sales. Lead the training culture in store, delivering brand content and ensuring its being understood and embraced by the team to deliver the brand customer experience A key part of this role is to create strong foundations to represent the Mulberry brand in providing a memorable experience for both customer and employees. Duties & Responsibilities: Communication and Relationship building

• Develop and Maintain a clientelling strategy for the business that evolves with the customer shopping habits.
• Be the store contact for events/clienteling/product launches working collaboratively with Store leadership to support.
• Identify opportunities and events either in store or offsite to further enhance the customer experience.
• Be at all times, a brand ambassador for Mulberry with all points of contact of the business – be it internally or externally by representing the brand in as many public/store events and activities in order to promote Mulberry image, brand, service and product
• Build and develop customer loyalty by personally meeting as many customers as possible.
• Demonstrates and understands the Mulberry values and behaviours; and role modelling these in everyday practice.

Commercial Flair

• Nurture and develop business to business relationships with 5* Hotels and their concierge teams, Restaurants, Gyms, Private Members clubs, Personal Shoppers and Stylists to generate additional business, with a key focus on high potential and high net worth individuals.
• Support the leadership to embed the instore clientelling culture ensuring that the KPIs are on track, working cross functionally in the store to execute these in line with the Mulberry brand vision.
• Lead in-store development of existing customer base through the nurturing of key customer relationships, leading by example through the development of own customer list.
• Increase customer loyalty and brand lifetime spend.
• Grow new customer acquisition on a monthly basis.

Customer Focused

• Build and nurture the relationships of the top 50 customers across the flag business, using in store tools; identify new and creative way to personalise their experiences.
• Responsible for growing Appointment business by improving the mix across the business and conversion in appointments.
• Expand the Mulberry customer database with travelling International customers.
• Ensure the store teams are maximising customer data capture and data accuracy.
• Own the store customer book ensuring the data inputted is up to date and customer loyalty is driven through the use of this tool on a monthly basis to maximise long term return on investment.
• Partner with key internal stakeholders at store events and through other commercial opportunities.

Future focused

• Work on improving customer segmentation, profiling and targeting in order to improve ROI.
• Consistently strive to overachieve in set KPIs and other set targets as per the needs of the store and business.
• In collaboration with the leadership team drive the input of qualitative data and communicate key focus areas and action plans for longer term execution.
• Identify new and exciting initiatives to drive customer engagement across the stores; monitor results and profitability of all actions implemented.
• Undertake market research and benchmarking activities on key competitors, broadening the understanding of competitors initiatives and strategies in order to remain competitive and current by staying up to date with trends.

Developing the best

• Champion and lead the clienteling and training strategies in store including, coaching and mentoring in store; experience experts and driving store’s sales performance in partnership with Store Leads, Team leaders, People & Experience leads.
• Act as a role model to the team; share feedback, knowledge, and expertise to support the team to be their best every day and go beyond the customer expectations by upskilling and broadening their individual understanding of the positive impact their contribution can have on the collaborative goals of the business.
• Ensure the most comprehensive product knowledge is maintained through reviewing current and previous training material provided by the Training and Content team.
• Be the point person instore for the training team providing two way feedback on content and delivery.
• Own the training compliance supporting the team to complete on time
• Participate in monthly / weekly calls to support the training and content delivery alongside the training team

Brand:

• Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

Made to Last:

• Wherever possible, incorporate environmentally responsible practices into your work. Contribute to decreasing Mulberry’s carbon footprint, helping to mitigate climate change and promoting a greener, more sustainable future.
• Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

What we can do for you:

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance

– Training and development opportunities – including full access to LinkedIn Learning

• x2 Community Days per year

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.