Customer Service Handler

Job information Customer Service Handler from the Company Somerset Bridge Group, this latest Customer Service Handler job vacancy is located in the city Hybrid work in Newcastle upon Tyne. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Marketing field have been opened and published up to the specified time.

Job Description :

Location – Newcastle Employment Type – Full Time – Permanent Salary – £24,500 + Great Benefits! Hours Per Week – 37.5

We are recruiting for vibrant and outgoing individuals with the motivation to learn and develop new skills, to join our growing Total Loss Claims team in Newcastle.

This role is a fantastic opportunity for individuals looking to get their foot in the door with a progressive and successful company, where you will be fully trained and have opportunities to progress.

Key Responsibilities:

• Proactive management of your own caseload
• Identify and investigate potential fraudulent claims
• Take ownership of any Total Loss or Repair related issues to improve the customer journey
• Find solutions for our policyholders including complaint handling
• Claim Repudiations
• Communication with external suppliers

Required Skills/Experience:

• Confident in dealing with customers over the telephone
• Desire to deliver great customer service
• Fraud Awareness – able to identify potentially fraudulent claims
• Good investigation skills
• Ability to deal with suppliers and manage complaints effectively

Our Benefits

• Hybrid working – 2 days in the office and 3 days working from home
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus
• Pension scheme
• Flexi-time
• 100’s of exclusive retailer discounts
• Professional wellbeing, health & fitness app – Wrkit
• Enhanced parental leave, including time off for IVF appointment
• Life Assurance – 4 times your salary
• 25% Car Insurance Discount
• 20% Travel Insurance Discount
• Cycle to work scheme
• Employee referral scheme
• Community support day
• Christmas and Summer parties

Working at SBG

At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That’s why we are always looking for talented people to join our team – people who share our vision, who are passionate about what they do, and who want to be part of something special.

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.