Registration Support Officer Business Wales

Job information Registration Support Officer Business Wales from the Company Business in Focus Limited, this latest Registration Support Officer Business Wales job vacancy is located in the city Hybrid work in Bridgend CF. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Administration field have been opened and published up to the specified time.

Business Wales - Registration Support Officer

Contract: Business Wales

Term: Temporary until 31st December

Salary: £24,500 - £25,520 per annum

Location: Home worker

Hours: 37.5 hours per week

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Business in Focus is the lead delivery partner in Enterprise Partnership Cymru (EPC), along with Menter Môn, M-SParc and an eco-system of support agencies across Wales. EPC has won the contract to deliver the Business Wales service on behalf of the Welsh Government, providing advice and support to entrepreneurs pan-Wales. The Entrepreneurship and Start-Up Service focuses on providing a wide range of advice to young people and start-up businesses through a variety of means including digital, telephone and face to face support.

EPC was successful in their bid to deliver both Business Wales advice services; Entrepreneurship and Start-up Service (ESU) and Business Development and Growth Service (BDG).

Support pan Wales delivery of the Business Wales service. To process enquiries into the service model, providing information, signposting and referring to internal and external stakeholders. To provide client relationship management support to the Community Engagement, Start-up Assessors & Start-up advisory teams.

Responsibilities

1. Act as the first point of contact for client enquiries, undertaking initial diagnostic to accurately determine eligibility for support and growth potential along with any additional client needs, referring and processing each enquiry accordingly, e.g. refer to appropriate level/specialist in delivery model, etc.

2. Where appropriate provide information, signpost and/or make referrals to specialist partner organisations and intermediaries as appropriate, documenting in accordance with procedures and within prescribed timescales

Person Specification

1. Working in a support services team to undertake high volume of client enquiries and deliver an effective service to a high standard of customer service

2. Working under pressure to achieve team targets/regional objectives

3. Working within an environment that requires accuracy, to be compliant to prescribed internal and external audited standards and procedures

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At Business in Focus we value all of our employees, as an Investors in People employer we provide the following benefits:

• Competitive salary
• Generous holiday entitlement (25 days annual leave plus 8 days bank holiday based on FTE)
• 6% Employer contribution pension
• Flexible modern working practices such as TOIL
• 6 late starts/early finishes per annum (equates to two hours each)
• Learning and Development opportunities.

After probation period:

• Income protection benefit
• Employee assistance programme

Please be aware we may withdraw the advert early if we receive a high volume of applicants.

As part of the recruitment process you will be invited to an Assessment based technical exercise.

To view full Job description please visit

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Job Types: Full-time, Fixed term contractContract length: 5 months

Pay: £24,500.00-£25,520.00 per year

Benefits:

• Additional leave
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Hybrid remote in Bridgend, CF32 9BS

Reference ID: Administrator