Job Description:

Job information Drainage Helpdesk Administrator from the Company Go-Fix Mechanical & Drainage Services, this latest Drainage Helpdesk Administrator job vacancy is located in the city Longfield located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Drainage field have been opened and published up to the specified time.

Job Responsibility:

Job Description

Due to continued growth, another new & exciting opportunity for a Helpdesk Administrator has arisen. This job would be ideal for someone with Facilities Management Helpdesk experience and a willingness to train in a new company, with the drive to progress within the company.

Go-Fix Mechanical & Drainage Services provide drainage, vacuum tanker & other various maintenance services for a broad range of clients in Central London and throughout the South East of England.

As one of our office team you will be expected to deliver a high standard of work with excellent customer services.

The position will be Monday to Friday and hours will be 9AM - 5:30PM

The salary will be upwards of £24,000 based on experience.

Please do not apply to this role unless you have proven helpdesk experience within the Facilities Maintenance Industry

Person Specification

• Able to prioritise workloads, multitasking is a must as we are a fast-paced reactive helpdesk
• Excellent organisational skills and be able to work to deadlines and be able to work under pressure.
• Excellent telephone manner
• Good communication skills - able to deal with customers on all levels
• Proficient in Microsoft office programs excel, outlook, word
• The ability to pick up new processes and retain process information
• Ability to 'be part of a team' and carry out a variety of tasks
• The ability to work on own as well as taking direction from others but most importantly to manage their time effectively
• Experience with SOR's
• Experience with Housing Associations

Duties

• Monitoring mailboxes
• Logging and following up of Emergency call out orders
• Ensuring all the jobs from evenings and weekends are tied up and dealt with
• Answering high volume inbound calls and assisting customers with specific inquiries and job bookings
• Uploading jobs on Big Change work system
• Update worksheets with changes and statuses of each customer job
• Managing client portals
• Ability to prioritise own workload and meet deadlines
• Providing clients with updates on progression of works
• Providing business support to all areas when required
• General Office upkeep
• Arranging parking on the request of engineers
• Working to tight timescales as part of a high-performing team
• Any other work as assigned by manager
• Liaise with engineers to book follow on jobs for customers

Job Type: Full-time

Pay: From £24,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Experience:

• Office: 1 year (preferred)
• Drainage Helpdesk: 1 year (required)

Licence/Certification:

• Full UK Driving Licence (required)

Work Location: In person

Keywords : Longfield jobs

Closed Date : 2024-12-20