Job Description:

Job information Helpdesk Administrator (Fixed-Term) from the Company Sureserve, this latest Helpdesk Administrator (Fixed-Term) job vacancy is located in the city Liverpool L located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Helpdesk field have been opened and published up to the specified time.

Job Responsibility:

The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.

Sure Maintenance, part of The Sureserve Group are a market leading heating and hot water specialist with over 40 years of successful delivery and a growing client base.

We are recruiting for diligent, professional Helpdesk Administrators to join our busy team in Liverpool, working as part of the administration team for one of our Regions.

This role is fixed-term for 3 months initially with a view to going permanent.

Overview of the Role

Helpdesk Administrators are a key part of the team providing frontline support and outstanding customer service for our social housing and public sector clients

Roles and Responsibilities:

• Answering telephones to customers and clients, booking appointments, dealing with queries
• Chasing up incomplete jobs and rescheduling when appropriate
• Dealing with problems and complaints and escalating when necessary

Relevant Skills and Behaviours:

• You must have excellent communication and customer service skills gained within a customer focused environment.

• The ability to communicate with clients, residents, engineers and management effectively
• You will be highly organised and a team player.
• Be able to thrive in a demanding and dynamic environment
• You must be IT literate with experience in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly.
• Experience of domestic gas administration or similar is highly desirable but not essential.
• Outstanding customer care skills and a professional approach.
• Ability to work under pressure and manage challenging situations calmly.
• Problem-solving and decision-making skills.
• Adaptability and flexibility to deal with fast-changing situations and environments.
• Attention to detail and ability to multi-task.
• Proficiency in English.

What We Offer:

• Employee wellbeing programme, occupational health support, telephone support- counselling for staff
• Service level awarded annual leave
• Enhanced Maternity & Paternity Packages
• Cycle to Work Scheme
• Gender & Equality Working Group
• Sureserve Academy- a platform for development, career progression
• Employee Voice Programme
• Social activities for all of our teams
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply today to join our team!

Keywords : Liverpool jobs

Closed Date : 2024-12-04