Live Handover Administrator

Job information Live Handover Administrator from the Company Northamptonshire Healthcare NHS Foundation Trust, this latest Live Handover Administrator job vacancy is located in the city Northampton NN. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Arts field have been opened and published up to the specified time.

Job Description : This post is to support the call handling in a busy Intermediate Care Team. We are actively seeking a dynamic and adept call handler to join our dynamic team during out-of-hours (OOH) periods. The individual selected for this role will additionally contribute to service enhancement initiatives and engage in comprehensive data collection efforts. The role involves working in a mixed team alongside administrative staff and close collaboration with the Integrated Care Team. It is a crucial, customer-oriented position, serving as a liaison with patients, families, healthcare professionals, and external stakeholders referring to NHFT Community Nursing Services. Utilizing System One and referral pathways, you will record patient demographics and basic clinical information, directing patients to the most suitable healthcare professional or final disposition. Referral methods encompass telephony, email, and electronic health systems. The role requires collaborative efforts with service colleagues to ensure an outstanding level of patient service.

• Excellent interpersonal skills and the ability to utilise them to communicate effectively within a multi-disciplinary and team based working environment.
• Use effective communication skills to holistically assess patient's needs and determine relevant cultural, social, economic factors in a respectful and non-judgmental manner.
• Provide a professional, courteous and efficient telephone service consistent with organisational standards, managing calls in a professional and reassuring manner at all times.
• Participate in audit, customer satisfaction programs, research and other high quality improvement activities.
• Process referrals, verifying data is correct and entering on to SystmOne. Be able to recognising the urgency of information sharing and prioritise allocation/referral.
• Be responsible for the organisation of sessions/clinics/administrative tasks (updating ledgers on SystmOne (adding removing as appropriate) and bringing to Team Leaders attention when appropriate) which meet the planned needs of the team
• Ability to maintain contemporaneous records using computer software in line with local / national policies, guidelines and protocols.
• To ensure correct referral onto appropriate community service including community nursing, 999 ambulance and GP.
• Identifying issues which may negatively impact upon service delivery and reporting these onto the shift supervisor in a timely manner.

As a health and wellbeing organization, NHFT is committed to continuous innovation and making a positive impact on the community. We prioritise providing safe, quality care to the people of Northamptonshire and surrounding areas, understanding local healthcare needs and adapting to changing community demands. Our mission, "making a difference for you, with you," reflects our staff and stakeholders' choice. It signifies our commitment to creating a positive impact in people's lives through every service we offer, fostering a sense of unity within our team. Our core strategy focuses on being an employer of choice with a diverse and inclusive culture, ensuring that our staff feel valued. For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You' Section of the document.