Small Claims File Handler

Job information Small Claims File Handler from the Company Keoghs, this latest Small Claims File Handler job vacancy is located in the city Bolton. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Administration field have been opened and published up to the specified time.

Job Description : To effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler. The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. The role is a perfect opportunity for someone wanting to take their first steps in to litigated file handling and begin to develop the skills required to manage a full litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler.

Key Accountabilities

Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.

Delivery of agreed performance targets and quality standards

Analysis of the available evidence to create an initial case strategy on liability and quantum.

Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs

Proofing witnesses, assessing their evidence and drafting statements.

Drafting of Court document and complying with all Court deadlines are met.

Instructing, briefing and liaising with Counsel.

Guiding the Defendant through the litigation process where required and setting expectations.

Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making

Delegation of tasks where available and appropriate to other members of the team

Dealing with correspondence and telephone calls within strict service level agreements,

Delegation of tasks where appropriate to other members of the team

Updating reports upon receipt of evidence as required.

Adhering to Client Guidelines

that they receive up to date and accurate information about progress when requested

Ensuring files are kept within ISO 9001 guidelines

To ensure compliance with the SRA Standards & Regulations

Working Hours: 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is The Parklands, Bolton office

Experience, Skills and Qualifications

Established experience in law through further education or experience

File handling experience within a law practice or Insurer

Good understanding of the high way code and basic road traffic act principles

Ability to plan and prioritise workloads

Efficient in a process driven environment

Drive to achieve to take development opportunities when they arise with a positive attitude

Excellent listening and verbal communication skills

Excellent written communication skills and the ability to compose professional written communications

Ability to follow instruction with attention to detail

Ability to recognise when sensitivity and tact are required

Effectively work within a team

Basic knowledge of the Court Practice Rules

Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Our Values We are connected We are Dynamic We are Innovative We succeed together

Contract Type

Permanent

Division

Sub Area

Part 7

Office

Bolton - Parklands

Closing Date

30 Oct