Job Description:

Job information Customer Advocate and Service Improvement Manager from the Company Abri, this latest Customer Advocate and Service Improvement Manager job vacancy is located in the city Eastleigh SO AD located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Customer field have been opened and published up to the specified time.

Job Responsibility:

We're proud to say our customers are at the heart of all we do and we want to make their experience with us the very best it can be. So when they buy a new home from us, whether it's a market sale purchase or through shared ownership, it should be an exciting event leaving them completely satisfied with their purchase. However, we know sometimes things may not always go as planned. That's where you come in.

You'll look in detail into complaints and communications we receive from Abri customers who've moved into a new build home, identifying areas of our policies, procedures or systems that might cause these customers to not get the exceptional service they should and propose and implement changes that will put things right going forward. That's what this role's all about - doing the right thing for our customers.

Excellent analytical, report writing and problem solving skills will all be essential as well as exceptional interpersonal skills as you'll regularly work with a wide range of internal and external stakeholders and need to quickly build positive and effective working relationships with them, all with the goal of further improving the experience for our customers.

If you're interested in a new opportunity where doing the right thing and driving the customer experience to new heights is at the heart of all you'll do, we'd love to hear from you.

To learn more about the ins and outs of the job, be sure to take a look at the job description below.

Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
• We're investing in our communities, to address local issues and create opportunities for everyone

As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

Keywords : Eastleigh jobs

Closed Date : 2025-03-19