Administrations Operations Manager

Job information Administrations Operations Manager from the Company Manor View Practice, this latest Administrations Operations Manager job vacancy is located in the city Bushey WD DR. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Education field have been opened and published up to the specified time.

If you want be part of a large and forward-thinking practice and have the opportunity to learn and grow in a supportive environment, then this is the role for you! We are looking for an organised and proactive administration operational manager to join our senior management team; support our busy administration teams, streamline processes and drive efficiency. This role requires someone who can balance the needs of staff, patients, and the practice to improve our overall performance and care delivery.

If you are interested, please send through your personal statement and CV, along with your response to the application question:

"What do you believe are the key challenges facing GP managers today, and how would you seek to address them in this role?"

Interview date: Tuesday 25th March

Job Summary

The Administrations Operations Manager is responsible for managing all administration functions of Manor View Practice; ensuring streamlined processes, high levels of productivity and high-quality outputs, with excellent operations management support within the management team.

Key Responsibilities:

• Direct line management of all administrative teams, across multiple locations
• Create and provide regular highlight reports against KPIs
• Provide leadership and guidance to all staff administrative teams; ensuring that they always adhere to policy and procedure
• Data Quality
• Improvement Programme
• Patient Experience: Patient Participation Group (PPG) main point of contact; devise and report on patient experience initiatives

Line Management

• Providing leadership and guidance to all staff ensuring that they always adhere to policy and procedure.
• Establish KPIs for each team, monitor progress and make changes where necessary to achieve targets
• Continually monitor volumes of activity and workforce capacity; seeking to make recommendations for change if required.
• Direct line management of the following staff:

o Prescription Clerk team

o Clinical Coding team

o Administration team (including Failsafe and registrations)

o Secretaries

o Practice Administrators (responsible for all non-NHS work)

• Support staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.
• Approving, recording, and coordinating teams annual/sick/other leave as appropriate and ensuring correct reporting procedures are followed by staff in line with agreed policies.
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively and identify training needs where required.
• Completing appraisals and performance management of teams as required
• Managing the recruitment and retention of staff.
• Act as a role model to lead, monitor, motivate and inspire the teams.

Data Quality

• Establish and undertake core actions to improve maintenance and governance of patient medical records
• Establish and undertake core actions to streamline and standardise SMS and practice templates
• Implement and maintain data quality policies, protocols, and user guides
• Monitor and improve data input accuracy and consistency
• Establish and maintain clear data governance protocols

Process and Performance Improvement

• Review, refresh and make recommendations to improve existing Failsafe processes
• Review, refresh and make recommendations to improve existing registration and proxy access processes
• Identify innovative and/or digital solutions to further streamline administration processes
• Create, monitor and manage database to record administrative productivity day-to-day, and predict issues / shortfalls

Qualifications, Skills and Experience

• Experience in general practice desirable
• Proven experience of managing teams
• Excellent leadership and interpersonal skills
• Experience in EMIS Web, Accurx, and other relevant software systems is desirable
• Strong analytical and problem-solving skills

Other Duties

• The Administrations Operations Manager may, from time to time, be asked to undertake other reasonable duties, with appropriate training. It is important that all members of staff are prepared to undertake additional or relinquish current duties to maintain service delivery to patients. It is expected that requests from the Partners will not be unreasonably refused.

Hours of Employment: 30 - 37.5 hours / week

Responsible to: Director of Operations

Job Type: Permanent

Pay: £40,000.00-£45,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bushey, WD23 2DR: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 19/03Reference ID: Administrations Operations Manager