Debt Administration and Triage

Job information Debt Administration and Triage from the Company West Somerset Citizens Advice, this latest Debt Administration and Triage job vacancy is located in the city Hybrid work in Minehead TA NW. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Finance field have been opened and published up to the specified time.

Job Description :

Job Summary

We are looking for a well-organised adviser to work within our debt advice and income maximisation service. You will be an integral member of our debt advice process. Unlike most models, our clients have the opportunity, at the point of contact, to speak to an experienced debt adviser who has the expertise to quickly diagnose issues, deal with emergencies, and answer technical questions. There is no casework involved in this role. You will be the first point oaf contact providing initial advice about all issues, before directing clients through appropriate next steps. This work requires a level of understanding in data collection, debt enforcement, insolvency and court processes.

You will be part of a friendly, dedicated team with a real focus on clients. We are able to measure our success by the outcomes we get for our clients, rather than the number of cases we can push through. We have worked together to build our debt advice service and pride ourselves on providing a holistic service that meets the needs of our clients at each stage of their journey.

The post is part-time (22.5 hours per week to be worked over 3/4 days). You will need to work from our office in Minehead. This job has occasional travel for meetings and training.

Key requirements of the role

• Support and work closely with our primary Debt Specialist.
• Provide initial debt triage sessions to assess next steps, including accessing Breathing Space.
• Provide confirmation of advice to all clients and ensure they are supported to manage their next steps.
• Manage incoming referrals for debt and energy debt advice.Manage internal and external referrals, including liaising with support workers and other agencies.
• Ensure trends are identified and reported.
• Ensure that all advice meets current quality standards.
• Ensure the service is adjusted to meet the needs of the client.
• Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.Ensure that all work conforms to the organisations systems and procedures and funder requirements.Qualifications

• Numeracy
• Driving Licence

Job Types: Part-time, Permanent

Pay: £14,286.00 per year

Expected hours: 22.5 per week

Schedule:

• Monday to Friday

Language:

• English (preferred)

Work Location: Hybrid remote in Minehead TA24 5NW

Application deadline: 21/04/2025