Customer (Member) Assistant

Job information Customer (Member) Assistant from the Company Suffolk Building Society, this latest Customer (Member) Assistant job vacancy is located in the city Sudbury. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Marketing field have been opened and published up to the specified time.

About Suffolk Building Society

A career with Suffolk Building Society is much more than a job. But then, we are much more than just a mortgage and savings business.

While we are a financially regulated organisation as a Mutual Society, we have no shareholders. Instead, we have over 60,000 members, all with an equal say in how we're run, which makes us a very democratic organisation.

Our culture and outlook are distinctive too. We want to recruit talented people. To enable this, we are committed to equal opportunities and diversity. We truly care about our people and make it a priority to nurture professional development as well as personal growth.

The most important thing we are looking for when we recruit for this role is a real desire to help people and deliver excellent service. Our members are at the heart of everything we do.

About the role

Do you have a strong passion for providing exceptional customer service?

We are looking for someone to join our Sudbury Branch, CO10 1RF.

We are searching for an enthusiastic, motivated individual who will go above and beyond to develop and maintain exceptional customer relationships.

You will take satisfaction in providing that personal touch, that results in excellent customer service.

You'll also be interested in learning about our products and services so that you may discuss them with our members.

Salary and working hours:

Hourly pay of £12 (£11,076 gross per annum)

Thursday to Friday, 9am to 5pm and Saturday 9 am to 12 pm (17 hours a week)

Your day-to-day activities

Greeting customers as they enter the branch.

Making sure to listen to and fully understand our customers' needs to provide them with the best possible service.

Accurately managing financial transactions and resolving any customer account concerns or queries.

Holding yourself accountable for adhering to the compliance requirements that keep our company and customers safe.

Conducting appropriate checks to safeguard our members' investments and guard against financial crime.

Being an ambassador for the Society by supporting the branch within their local community.

About you

As a Member Assistant you will:

Be able to demonstrate a reasonable level of competency in Maths and English, ideally at the GCSE level

Confident, with a passion for delivering exceptional customer service

Enjoy taking ownership of your work and working within a team

Have a positive can-do attitude and a good eye for detail

Ideally have experience in the customer service industry

The Suffolk Building Society will reward you with:

Success-Sharing Bonus (discretionary)

On-the-job training and excellent career progression opportunities within the branch and our Head Office

Financial support with ongoing professional development

26 days annual leave, plus bank holidays (pro rata)

Pension scheme, and free pension advice

Life insurance

Wellness programmes

Healthcare cash plan

Retailer discounts

Free uniform

Opportunities for volunteering with local charities

When applying for this role, please submit a CV and details of why you are interested in the role.

Please refer to our Candidate Privacy Noticeon our website which confirms that your personal data will be destroyed after a period of six months.

Job Type: Part-time

Pay: From £12.00 per hour

Benefits:

• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Referral programme
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Reference ID: SMASPT