Client Relations Coordinator

Job information Client Relations Coordinator from the Company Reacta Healthcare, this latest Client Relations Coordinator job vacancy is located in the city Deeside. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Healthcare field have been opened and published up to the specified time.

Role:Client Relations Coordinator

Location:Deeside, CH5 (some international travel will be required)

Salary:£28,000 - £30,000

Benefits Package:Private Health Insurance, Life Assurance, Enhanced Annual Leave, Enhanced Pension Contributions

The Company:

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Reacta Healthcare, established in 2013, operates from a pharmaceutical manufacturing facility in Deeside, North Wales. The MHRA licensed facility is licenced to manufacture oral challenge meals, for use in clinical trials, as auxiliary medicinal products. The Reacta Healthcare challenge meals are currently used to diagnose and monitor food allergy in numerous global therapeutic trials. The business is progressing along a strategic path to marketing authorisation. Patents for the challenge meals have been granted in a number of countries.

Reacta Healthcare is responding to the rapidly evolving food allergy environment, future plans include expansion into niche areas of food allergen development and manufacture beyond challenge meals.

The Opportunity:

Reacta Healthcare is an entrepreneurial and fast-growing organisation, positioned for great things! We have a fantastic opportunity for a Client Relations Coordinator to join the team. This hands-on role reports to the Head of Commercial and will be responsible for supporting the Commercial team in achieving excellent client satisfaction.

The role includes the following key accountabilities:

Key Accountabilities:

Client Insights:

Gather and analyse client feedback to understand needs and preferences. Identify trends and insights to drive continuous improvement.

Strategy Development:

Implement comprehensive client experience activities/strategies that align with objectives and enhance client satisfaction at all touchpoints.

Cross-Functional Collaboration:

Work closely with Operations, Quality, Commercial, and R&D teams to ensure a seamless client experience throughout the entire product lifecycle.

Process Improvement:

Implement processes (potentially technologies) to enhance the client experience.

Client engagement:

Work with colleagues to enhance client service skills and foster a client-centric culture. Co-ordinate client operational meetings. Support and champion delivery of high-quality service for all clients.

Handle and resolve escalated client complaints or issues in a timely and effective manner.

Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure client satisfaction and experience, and report findings to senior management.

Essential Skills, Qualifications and Experience:

To be successful in this role, applicants need to have the following essential skills and experience:

Essential:

• Proven experience in client service or client experience management.
• Ability to handle inquiries and resolve issues effectively.
• Excellent communication skills to clearly convey information to clients and understand their needs and concerns.
• Ability to operate with own initiative, working independently on tasks.
• Ability to analyse client feedback and data to identify improvement opportunities.
• Experience of implementing successful client service improvement projects.
• Strong problem-solving skills.
• Exceptional organisational skills with the ability to multitask across the organisation

Desirable:

• Experience in a heavily regulated industry, the healthcare or pharmaceutical industry.
• Knowledge of Customer Relationship Management (CRM) systems and client feedback tools.
• Sales experience.
• Clinical Trial Experience.

Do you want to feel inspired every day? We are future-focused, and our business is growing rapidly. We succeed together through passion, commitment, and teamwork, and so can you.