Mortgage Customer Account Payment Administrator

Job information Mortgage Customer Account Payment Administrator from the Company Pure Retirement, this latest Mortgage Customer Account Payment Administrator job vacancy is located in the city Leeds LS. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Administration field have been opened and published up to the specified time.

Job Description : Location

Thorpe Park Leeds, LS15

Benefits

• 25 days holiday with the option to buy or sell up to 5 days holiday per year
• Birthday off
• Monthly bonus scheme
• Cash healthcare plan
• Auto enrolment pension scheme
• Learning & Development programme
• Life assurance
• Flexible working options
• Volunteering days
• Bike to work scheme
• Gym discounts

Hours of work

37.5 hours per week (hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role)

The Role Overview

Responsible for managing customer payments post mortgage completion ensuring all customer payments are actioned within agreed service levels. Answer customer, and solicitor payment queries. Liaising with the Accounts team ensuring reconciliation of account funds is correct.

Key Outputs

• Responsible for checking company accounts to identify payments
• Apply any full redemption funds, partial repayments and action account closures as required
• General maintenance of customer accounts
• Processing standing order, direct debit, cheque and card payments, dealing with any exceptions
• Handling customer payment queries via the telephone, email and post
• Informing customer and third parties when payments applied
• Managing refund requests
• Maintain and update internal payment log
• Producing payment confirmation letters for customers and third parties
• Taking customer valuation and arrangement fees over the telephone
• Submit requests to Land Registry to have charges removed on fully redeemed accounts
• Chasing and completing documents for Scottish & Irish Land Registry charges
• Ad-hoc letters e.g. refunds, incorrect account references, returned payments, confirmation of bank details.
• Assisting in resolving stakeholder payment queries
• Report any payment concerns to the Team Manager
• Contribute to the development of Company's TCF policy and T&C regime.
• Other ad hoc administrative duties as required. To ensure that all client payment data is complete and up to date
• Adhere to all anti-money laundering, data protection and other regulatory requirements

This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.

The Person Overview

An organised individual with a keen attention to detail and a methodical approach to their work. An effective communicator, able to deal with colleagues, customers and solicitors in a friendly and professional manner which is confident, open and honest. Must have the ability to prioritise and work to strict deadlines, A proven ability to work using own initiative and take responsibility for their work in the absence of a Team Manager. The individual should be a team player with keen customer focus and be able to work to precise guidelines and procedures.

Skills & Experience Mandatory

• Analytical and methodical thinking.
• Excellent written and verbal communication skills.
• Good IT skills
• Excellent organisation skills and ability to prioritise workload
• Excellent customer service skills

Desirable

• Previous experience in the financial sector.
• Previous experience in a payments/accounts role.

Qualifications Mandatory

• Grade C or higher in Maths & English GCSE or equivalent