Complaints Handler And Compliance Support Administrator

Job information Complaints Handler And Compliance Support Administrator from the Company Carter Jonas, this latest Complaints Handler And Compliance Support Administrator job vacancy is located in the city Newbury. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Administration field have been opened and published up to the specified time.

Job Description : We are seeking an experienced Complaints Handler and Compliance Support Administrator to join our team based in Newbury. You will be part of a diverse team in a dynamic, multi-discipline environment where resilience and effective communication are key. The post holder will manage customer complaints from receipt to resolution, ensuring compliance with company policies and regulatory requirements, while supporting compliance activities through monitoring, updating policies, maintaining records, and assisting with training and reporting. The successful candidate will join a small team of professionals who provide support, advice, and guidance to all 34 Carter Jonas offices to ensure compliance with legal and regulatory obligations including RICS regulations, data protection and FCA compliance. We offer a highly competitive salary package, with flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! Main Tasks: Customer Complaints Management:

• Act as the main point of contact for customer complaints.
• Manage the complaints process from receipt to resolution.
• Investigate complaints by gathering relevant information, liaising with internal teams, and reviewing documentation.
• Provide timely, clear, and professional communication with clients regarding complaint resolutions.
• Maintain accurate and detailed records of all complaints and actions taken.
• Ensure all complaints are handled in line with company policies and regulatory requirements.
• Identify trends in complaints and provide feedback to improve services, processes, or policies.

Compliance Support:

• Support the team with regular office monitoring reviews to ensure adherence to legal, industry, and company standards.
• Assist in maintaining and updating policies and procedures.
• Maintain accurate and organised records of all compliance-related documentation.
• Assist in the preparation of management information and reports.
• Provide support for compliance training sessions and awareness initiatives.

This job description is not exhaustive, and the jobholder will be required to undertake additional duties to ensure the smooth running of the department. What will it take to be successful? The ideal candidate will be proactive, detail-oriented, and organised, possessing strong communication skills for professional interactions with clients and internal teams. A keen eye for detail to ensure accuracy is essential. While full training will be provided, previous experience in customer service or complaints handling is required, and knowledge of the property sector would be beneficial. Hours Full time/Part time Contract type Permanent Location Newbury Why choose us? We offer a highly competitive rewards package including group pension, flexible benefits, referral schemes and generous annual leave. As an equal opportunity employer, with the Investors in People Gold accreditation, we are dedicated to driving diversity and inclusion in the workplace. Learning and development is important to us; we encourage everyone to continue developing to optimise their performance and fulfil their potential. We have an agile flexible working policy; many of our team work flexibly, we would be happy to talk to you about how this could work for you. We enjoy what we do, and we do it well, which is why 80% of our business comes from repeat clients. About us: Since 1855, Carter Jonas has grown to be one of the largest and most respected property consultancies in the UK with a network of 34 offices across England and Wales, employing more than 1,000 partners and employees. Our tailored service and Simply Better Advice have enabled us to forge lasting, intelligent and trusting partnerships with our clients. These long-standing relationships are our most important and most closely protected asset. From private landowners to local authorities, pension funds to farmers - our universe of client experience is among the most varied in UK property. We employ the very best people. We are a place where people want to work, and our culture is both collaborative and business minded. We have experts in every field who deliver long term advice that enhances our clients' future prosperity. Ahead of the curve, we are pioneering in the use of technology within the property industry, making Carter Jonas a hugely exciting place to work. Our values:

• Approachable - We treat every relationship with respect, integrity, and warmth
• Effective - We do what we say we will, we do it well and we are accountable
• Ambitious - We are ambitious for our clients and for our firm

We look to recruit individuals who represent our core values, but who can also demonstrate the six Carter Jonas competencies that are the foundation of our career pathways. These competencies will aide their personal development in the business, and comprise of:

• Communication - Ensures effective, clear, and relevant communications in support of business objectives
• People - Demonstrates leadership in conduct and effectively manages and develops people to optimise performance through others
• Business Development & Client Care - Ensures effective communication to facilitate excellent client care and collaboration and pursuing opportunities for increased business and profit mindful of the Firm's heritage and values
• Use of Technology - Modern, Agile, Digital Employee
• Teamwork - Recognises the importance of working with others, to collaborate and co-operate to achieve business
• Personal Effectiveness & Productivity- Engage, promote, and adhere to compliance requirements including all internal processes and procedures which manage risk and enhance productivity.