Repatriation and Funeral Case Handler

Job information Repatriation and Funeral Case Handler from the Company Slaters International Funeral Directors Ltd, this latest Repatriation and Funeral Case Handler job vacancy is located in the city Hybrid work in Isleworth TW NJ. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Logistics field have been opened and published up to the specified time.

Job Description :

Job Title: Repatriation and Funeral Case HandlerLocation: Hybrid (Home / On-site / Client Visits)Annual Salary: £30,000.00Additional Compensation:

• £30.00 per day when participating in out-of-hours call and email rota
• Overtime paid at pro-rata hourly rate based on salary

About the Role:Slaters International Funeral Directors Ltd is seeking a dedicated and compassionate Repatriation and Funeral Case Handler to join our team. This full-time role involves managing funeral and repatriation cases from start to finish, providing vital support to clients during difficult times worldwide. The ideal candidate will be highly organized, proactive, and able to communicate effectively across various channels.

Key Responsibilities:

• Manage assigned repatriation and funeral cases from onboarding through to completion.
• Respond to calls between 9:00am and 5:00pm regarding case updates and client needs;
• Participate in an out-of-hours call rota to handle any telephone, email, or urgent enquiries received outside of normal office hours, ensuring clients always receive prompt assistance.
• Receive an additional daily payment of £30.00 per day when part of the out-of-hours rota.
• Communicate regularly with clients via phone, email, and WhatsApp, providing updates and answering queries to ensure transparent, caring service.
• Coordinate the collection of the deceased from the place of death, ensuring all legal and logistical arrangements are made efficiently.
• Liaise with doctors, coroners, and local authorities to obtain necessary documentation, permits, and certificates.
• Work with consular offices, embassies, and other third parties to secure permits and paperwork required for repatriation.
• Conduct in-person visits to embassies, consulates, and other relevant agencies as required.
• Collaborate with the funeral operations team to arrange local burial, cremation, or funeral ceremonies, as well as flights to the deceased’s homeland.
• Keep clients updated throughout the process, ensuring they are informed at every stage.
• Ensure all payments are processed prior to approval and execution of funerals or repatriations.
• Maintain detailed case records and ensure all deadlines and compliance requirements are met.
• Assist with operative tasks such as collection of the deceased, dressing, transfer of the deceased in private ambulances to/from various locations, and other funeral operative duties as needed.
• Deal with the deceased in a respectful and dignified manner at all times.

Additional Benefits:

• Provided with a fuel card and a discreet estate car for use as a private ambulance and for journeys to/from the office or other necessary locations during business operations.

What We Offer:

• A supportive, professional team environment.
• Equipment provided for home working, including desk phone, mobile, computer, and printer.
• The opportunity to make a meaningful difference during challenging times.

Qualifications and Skills:

• Experience as a funeral arranger and/or funeral director is preferred but not required.
• Ability to handle deceased with dignity and respect.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently, manage multiple cases, and meet deadlines.
• Compassionate and discreet in sensitive situations.
• Flexibility to visit clients, third-party offices, and complete operative tasks as needed.
• Willingness to participate in an out-of-hours rota for client support.

If you are dedicated to supporting families with compassion and professionalism, we want to hear from you. Join us in delivering seamless, heartfelt funeral and repatriation services worldwide.

To apply, please send your CV and cover letter to office@slatersinternational.co.uk or apply through Indeed.

Job Type: Full-time

Pay: From £30,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Work Location: Hybrid remote in Isleworth TW7 6NJ

Application deadline: 12/05Expected start date: 19/05