Customer Service Advisor (Automotive)

Job information Customer Service Advisor (Automotive) from the Company Baylis Gloucester, this latest Customer Service Advisor (Automotive) job vacancy is located in the city Gloucester GL. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Retail field have been opened and published up to the specified time.

Benefits (in addition to standard):

• Up to £28k basic + on target bonus of 6K per annum - uncapped
• £1000 per annum Love to shop vouchers for exceeding customer recommendations score
• 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
• Company Pension Contribution
• Annual company events
• Bespoke induction and development training
• Staff discounts for vehicle purchase and servicing
• Death in Service Benefit
• Free eye test, dental & therapy treatments

Who you are:

• Ideally have 2 years customer facing experience in a retail environment.
• Prefer to work in a team environment.
• You will be a customer centric person.
• Target driven and ambitious
• Enjoy being busy and meeting new people
• Hold a driving licence

As the Service Advisor:

• You will have a proven record of delivering excellent customer service.
• Be able to exceed customer service expectations.
• Be able to exceed product sales targets.
• Able to meet customers face to face and be the first line of contact

Main Duties

• Prepare job cards the day before the customer appointment.
• Arrange appointments for customers.
• Customer interaction mainly face to face and via the various communication channels.
• Maintain detailed records of each service visit on the job card.
• Advise customers of any additional work required with costs.
• Be the primary point of contact between customers and the workshop.
• Exceed the monthly customer recommendations targets.
• Deliver outstanding customer experience.
• Make sure that the product sales targets are exceeded.
• Update customers of progress made at least every 4 hours.
• Prepare customer invoices ready for payment.
• Contact the customers post appointment to ensure they are happy.
• Consistently live the company's core values.
• Handle customer concerns and address complaints.

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Bereavement leave
• Company events
• Company pension
• Employee discount
• Free flu jabs
• Referral programme

Schedule:

• Monday to Friday
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (required)
• Automotive service: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person