Deputy Client Care

Job information Deputy Client Care from the Company Taylor Rose, this latest Deputy Client Care job vacancy is located in the city Peterborough PE SB. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Customer field have been opened and published up to the specified time.

Job Description :

We are pleased to announce we have a vacancy for a Deputy Head within our Client Care Team (Customer Service) attached to our Peterborough Office. The role will be 9am-5pm Monday-Friday.Brilliant people, amazing service, delivering smart modern law – we strive to put the clients at the heart of our business and are committed to excellent client service

This role will involve but is not limited to:

• Being responsible for day to day, leading, managing, supervision and support of the client care team prioritising complaint handling and achieving resolution. You will support the team with Legal and Technical Referral points including allocation of work.
• Interact with complaints including being an escalation point as part of our complaints procedure, including helping Directors with information or understanding on stage 3 complaint handling
• Engage with online reviews, assisting with resolving negative reviews and social media issues
• Assist with troubleshooting and coordination of Expression of Dissatisfaction (EODs) from internal colleagues or website queries
• Assist with information gathering to assist with departmental reporting
• Develop an understanding of various case management and other operating systems to include from a user perspective to understand functionality and identify links to complaints
• Assist with Performance Development Reviews, team monitoring and general concerns
• Assisting with projects as and when required
• Acting as an alternative contact for external service suppliers within Client Care
• Assisting with collection, monitoring and recording of satisfaction survey responses, including escalating negative feedback or required actions
• Receive and handle all types of calls based on feedback for the business creating a welcoming, conscientious, professional impression providing excellent customer service on every call.
• Acting as a support function for general client care queries, both in the form of calls and emails as well as when required assisting with troubleshooting.
• General admin duties as and when required within the department

Requirements

• You will be obsessed with delivery of excellent client service. You are professional with a relentless strong work ethic who is reliable, has a proactive can do attitude and can motivate the team to ensure excellent standards of work are delivered and work allocations are well maintained. You are a people person and easily engage with colleagues from the entire business regardless of role.
• You must be self motivated, able to work independently as well as part of a team.
• The successful candidate should be highly organised, have strong some legal experience and must be computer literate, including having a basic understanding of Microsoft packages (Salesforce systems would be an advantage).
• You have the ability to learn new systems and are enthusiastic about working with technology. You will also heavily align yourself with our core values in every aspect of your role – aspiring, innovation integrity and commitment

Taylor Rose will contact you by telephone or email regarding your application. We do notask for personal details upon application and all emails will come from a legitimate email address. If you are asked to respond to an application with your personal details, then please contact the Recruitment team.

Company Core Values:

Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be

Integrate: Bring together people and systems into a cohesive force

Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth

Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Education:

• Diploma of Higher Education (preferred)

Experience:

• customer complaints: 1 year (preferred)
• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Location:

• Peterborough PE3 6SB (required)

Work Location: In person

Reference ID: SWHLPET