Customer Service Advisor German Speaking

Job information Customer Service Advisor German Speaking from the Company Camira Fabrics Ltd, this latest Customer Service Advisor German Speaking job vacancy is located in the city Hybrid work in Mirfield WF. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Marketing field have been opened and published up to the specified time.

Job Description :

Who are we?

A multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability, Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors.

Job Purpose:

To ensure holistic support to customers relating to order management, enquiry management and discrepancy management. Act as the customer's advocate to ensure that you and Camira business delivers a world class customer service experience to every customer, every time.

Key Tasks and Accountabilities:

• Promptly manage customers and Area Business Manager's requirements by handling incoming communications, enabling them to act with speed and ease
• Ensure customer product and lead time requirements are met by ensuring the accuracy and timeliness of order entry
• Conduct rigorous daily open order management for all customer accounts so that best possible lead times are achieved, and customers are kept appraised
• Identify the key satisfaction drivers for your customers, aligning your work and the internal business to continuously, enhance service and customer satisfaction
• Make it easy and pleasurable for customers to deal with us: foster trust, open communication, and a positive can do' culture
• Build and nurture relationships with team, internal departments, and sales teams to ensure alignment to customer needs and a team approach
• Be the customer's advocate within the Camira business, facilitating best in class service via all internal departments on our customer's behalf
• Support other team members, including the UK team and Reception, ensuring the Customer Service department optimises its resource to maintain continuity of service excellence at all times to all customers
• Acquire and hone a deep product knowledge to allow enquiry response, cross selling and substitution suggestions - thus maximising sales, service level and customer satisfaction.

Education / Skills / Knowledge / Experience

• GCSE's or equivalent in Maths and English
• Fluency in English and German
• Fluency in another Language desirable but not essential
• Customer Services or customer facing experience essential
• I.T literate. Capable of speed and accuracy of data processing
• Experience of Microsoft Word and Excel

Personal Qualities

• Self-motivated with a can do' positive attitude
• Excellent communicator in all mediums
• Attentive listener with high emotional intelligence
• Attention to detail orientation
• Friendly, calm and professional manner
• Ability to take the initiative and demonstrate adaptability
• Demonstrable time management and planning skills
• Ability to manage pressure and deadlines within a team environment, prioritising within a busy and changeable workload
• A natural troubleshooter, collaborative in solving issues for your customer
• Continuous improvement orientated, deliver customer-focused service innovation that enhances customer satisfaction

In return you'll receive:

• £25,830.00 per annum
• 23 days holiday plus bank holidays
• Hybrid working
• Company pension
• Free on-site parking
• Cycle to work scheme
• Gym Discount and more!

Job Type: Full-time

Pay: £25,830.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Do you speak German?

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 2 years (preferred)

Work Location: Hybrid remote in Mirfield, WF14 8HE