Funeral Administration Manger

Job information Funeral Administration Manger from the Company A B Walker, this latest Funeral Administration Manger job vacancy is located in the city Reading. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Administration field have been opened and published up to the specified time.

Job Description :

About Us:AB Walker is an independent family-owned funeral business dedicated to providing practical, compassionate, personalised and professional funeral and memorial solutions to families across Berkshire and South Oxfordshire.

Our team of 60 people are committed to bringing dignity and respect alongside innovation and choice. We deliver meaningful experiences that honour the lives of those who have died, and support those left behind.

We are seeking an experienced and empathetic Operations Director to coordinate the delivery of our day-to-day operations and deliver excellent customer care alongside growth, innovation and efficiency.

Job Summary:The Administration Manager will play a pivotal role of leading our funeral arrangers across our nine branches. We are looking for a natural leader who can flex, with ease, between hands-on management, operational action and the delivery of fresh perspectives and solutions to strategic issues.

This individual will work closely within the management team, to build and deliver longer term strategic objectives and will require a deep understanding of the sensitive nature of our industry.

Key Responsibilities:

Business Development:

• Identify opportunities to expand the business's reach and client base through community engagement and partnerships.
• Represent the business at local events, networking opportunities, and industry gatherings.
• Build and maintain relationships with local organisations, care providers, and other key stakeholders.

Operations Management:

• Oversee daily operations, including scheduling, logistics, and facility management.
• Ensure compliance with legal, regulatory, and industry standards.
• Manage vendor relationships and oversee procurement of supplies and services.

Staff Leadership:

• Supervise, mentor and empower your team and your deputy manager that coordinate the delivery of our core services.
• Accountable for staff scheduling to ensure adequate coverage for services and operations.
• Conduct annual performance evaluations, monthly one to one meetings and provide training opportunities to maintain a focused, skilled and motivated team.

Customer Service:

• Uphold the highest standards of compassion and professionalism in interactions with families and clients.
• Address customer concerns promptly and ensure satisfaction with services provided.

Strategic Planning:

• Work with the management team to establish and deliver long-term goals and growth strategies.
• Identify and implement improvements in processes and workflows.
• Monitor industry trends to ensure the business remains competitive and innovative.

Skills and Attributes:

• Exceptional organisational and multitasking abilities.
• Strong interpersonal and communication skills.
• High level of emotional intelligence and sensitivity.
• Proficiency in Microsoft Office.
• Ability to adapt and problem-solve in a dynamic pressured environment.

Job Types: Full-time, Permanent

Pay: £35,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Experience:

• Management : 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Location:

• Reading (preferred)

Work Location: In person